微軟績(jī)效管理工具-wenkub
2023-02-11 21:49:43 本頁(yè)面
【正文】 sfy our shareholders and customers, what business processes must we excel at?”Source: The Balanced Scorecard Collaborative股東與顧客的 外界 衡量有關(guān)重大企業(yè)流程 , 創(chuàng)新能力 , 學(xué)習(xí)及成長(zhǎng)的 內(nèi)部 衡量衡量 過(guò)去 努力成果驅(qū)動(dòng) 未來(lái) 績(jī)效策略地圖 因果關(guān)係Cause EffectTheme: Smart, Profitable Expansion50% Revenue from New Stores by Year 3 Increase Sales EfficiencyDevelopment Project ManagementGreat New LocationsCorporate Digital Nervous SystemBusiness Intelligence UseFactbased site selection% revenue from stores opened in last 3 yearsRevenue from new storesAvg. of days to break evenRevenue per FTEAvg daily customers at new stores in first 6 months repeat customersAvg purchase amountLag between market selection and site acquisitionProject duration: site acquisition to opening day% of stores opened on schedule Eligible employees trainedFinancial PerspectiveCustomer PerspectiveOperational PerspectiveEmployees Technology PerspectiveSBU ScorecardsGroup Balanced ScorecardMetrics Warehouse各事業(yè)體 Strategy BSC的連結(jié)SBU2 SBU3SBU1Competitive DataPersonnel RecordsSurvey OtherAd Hoc DataCustomer Service ReportsIntra LinksSales Data Market Data推行平衡計(jì)分卡所帶來(lái)之效益l 有效將策略聚焦l 釐清達(dá)成經(jīng)營(yíng)目標(biāo)之方法l 經(jīng)由上而下之溝通，將策略轉(zhuǎn)化為行動(dòng)l 釐清執(zhí)行策略所需之關(guān)鍵資訊l 釐清部門間定位、工作職掌及連結(jié)關(guān)係l 將策略轉(zhuǎn)化成各部門之工作語(yǔ)言l 建立公司策略管理制度BSC Management Process建構(gòu)績(jī)效管理制度與平衡計(jì)分卡規(guī)劃並建構(gòu)系統(tǒng)環(huán)境 經(jīng)營(yíng)環(huán)境 設(shè)計(jì)平衡計(jì)分卡釐清策略願(yuàn)景與使命營(yíng)運(yùn)方針目標(biāo)業(yè)務(wù)策略經(jīng)營(yíng)模式財(cái)務(wù)構(gòu)面策略目標(biāo)各構(gòu)面 KPIKPI所需資料來(lái)源策略地圖 因果關(guān)係圖客 戶 構(gòu)面策略目標(biāo)流程構(gòu)面策略目標(biāo)學(xué)習(xí)構(gòu)面策略目標(biāo)指定資料提供者現(xiàn)有系統(tǒng)支援程度資料更新時(shí)間規(guī)
教學(xué)課件相關(guān)推薦
鄂ICP備17016276號(hào)-1