某家用電器公司0103顧客滿意度控制程序-wenkub
2023-06-10 14:15:00 本頁面
【正文】 for putting the “satisfaction” information into the practical execution and making corrective amp。 Through investigation of the satisfaction status of pany staffs, internal customers and external customers and in parison with the petitors, the disadvantages in present corporate operation should be found out and effective measures should be taken to enhance the customers’ satisfaction step by step. 2 適用范圍 Applicable Scope 適用于本公司內(nèi)部、外部和最終顧客。 This is applicable to the internal customers, external customers and end users. 3 職責(zé) Responsibility 總經(jīng)理辦公室負責(zé)公司員工及內(nèi)部顧客的滿意度調(diào)查工作，進行統(tǒng)計分析管理。 preventative actions to ensure the customers’ satisfaction 總經(jīng)理負責(zé)對滿意度調(diào)查結(jié)果采取措施的審批。主要分四個方面： The Marketing Department shall establish plans and survey the external customers for determining their satisfaction through site visit, correspondence, telephone or other ways. The survey is aimed to know the conformance of external customers’ expectations to the quality, availability and consistency of AICQ products and/or services. A、產(chǎn)品質(zhì)量和價格 Product Quality amp。 Subject to the process capability audit by the customers, and reach the Best Supplier Level. c. 對與顧客的接口聯(lián)系反映的主動性 Initiative to contact the customer interfaces. D、服務(wù) Services a、 對顧客反應(yīng)、即時答復(fù)、處理； Respond to the c
公司管理相關(guān)推薦
鄂ICP備17016276號-1