某家用電器公司0103顧客滿意度控制程序-免費閱讀
【正文】 Comparatively satisfactory: 81 – 90 grades。 Price a、 合格率； Percent of Pass b、 維修率； Repair Rate c、 質(zhì)量特性指標； Quality Characteristics Indices d、 價格。 The GM Office is responsible for investigating the satisfaction of pany staffs and internal customers, and making statistics, analysis and management. 市場銷售部負責公司外部顧客 的滿意度調(diào)查工作，進行統(tǒng)計分析管理。 The Marketing Department is responsible for investigating the satisfaction of external and end customers, and making statistical analysis and management. 責任部門負責具體實施與本部門工作相關的滿意度信息，負責執(zhí)行糾正預防措施并確保顧客滿意。 Price B、產(chǎn)品交付 Product Delivery 按交付及時性、交付完好率、交付符合性。 Neutral: 70 – 80 grades。 The Marketing Department is responsible for the retention and management of relevant documents and records. 5 顧客滿意度調(diào)查情況判定依據(jù) Basis of Judging Customers’ Satisfaction 對顧客滿意度分為四個等級： 滿意 —— 91~100、較滿意 —— 81~90、一般 —— 70~80、差 —— 70分以下 The customers’ satisfaction is rated at four levels: Satisfactory: 91 – 100 grades。主要分四個方面： The Marketing Department shall establish plans and survey the external customers for determining their satisfaction through site visit, correspondence, telephone or other ways. The survey is aimed to know the conformance of external customers’ expectations to the qua
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