某家用電器公司0103顧客滿意度控制程序(存儲版)
【正文】 lity, availability and consistency of AICQ products and/or services. A、產(chǎn)品質(zhì)量和價格 Product Quality amp。 This is applicable to the internal customers, external customers and end users. 3 職責(zé) Responsibility 總經(jīng)理辦公室負(fù)責(zé)公司員工及內(nèi)部顧客的滿意度調(diào)查工作，進(jìn)行統(tǒng)計分析管理。 The functional departments are responsible for putting the “satisfaction” information into the practical execution and making corrective amp。 Deliver products on time, in good conditions and in conformance. C、體系、過程 System and Process a、 按照 QS9000質(zhì)量要求不斷改進(jìn)、完善公司質(zhì)量體系并通過第三方認(rèn)證； Develop and improve the pany’s quality system in accordance with QS9000, and obtain the certification of a third party b、 接受顧客過程能力審核，達(dá)到最佳配套企業(yè)水平。 Poor: less than 70 grades 顧客滿意度的平均得分不得低于 70分，如果低于 70分，市場銷售部必須組織人員進(jìn)行分析，并制定相應(yīng)的糾正 /預(yù)防措施。 The Marketing Department shall pare and analyze the results of each investigation with the objectives as defined in pany business plans or the status of petitors in the form of graphic figures, so as to know if AICQ’s actual operation can let the customers be satisfied. 市場銷售部負(fù)責(zé)管理保存相關(guān)的資料記錄。 The GM Office shall make a conclusion of each survey. After confirmation of its effectiveness through allsided verification and in parison with the results of last survey, the GM Office shall find out th
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