【正文】 nal customers and external customers and in parison with the petitors, the disadvantages in present corporate operation should be found out and effective measures should be taken to enhance the customers’ satisfaction step by step. 2 適用范圍 Applicable Scope 適用于本公司內(nèi)部、外部和最終顧客。 The Marketing Department shall pare and analyze the results of each investigation with the objectives as defined in pany business plans or the status of petitors in the form of graphic figures, so as to know if AICQ’s actual operation can let the customers be satisfied. 市場(chǎng)銷售部負(fù)責(zé)管理保存相關(guān)的資料記錄。 Deliver products on time, in good conditions and in conformance. C、體系、過(guò)程 System and Process a、 按照 QS9000質(zhì)量要求不斷改進(jìn)、完善公司質(zhì)量體系并通過(guò)第三方認(rèn)證； Develop and improve the pany’s quality system in accordance with QS9000, and obtain the certification of a third party b、 接受顧客過(guò)程能力審核，達(dá)到最佳配套企業(yè)水平。 This is applicable to the internal customers, external customers and end users. 3 職責(zé) Responsibility 總經(jīng)理辦公室負(fù)責(zé)公司員工及內(nèi)部顧客的滿意度調(diào)查工作，進(jìn)行統(tǒng)計(jì)分析管理。 The Marketing Department is responsible for the retention and management of relevant documents and records. 5 顧客滿意度調(diào)查情況判定依據(jù) Basis of Judging Customers’ Satisfaction 對(duì)顧客滿意度分為四個(gè)等級(jí)： 滿意 —— 91~100、較滿意 —— 81~90、一般 —— 70~80、差 —— 70分以下 The customers’ sat