某家用電器公司0103顧客滿(mǎn)意度控制程序-wenkub.com
2025-05-29 14:15 本頁(yè)面
【正文】 Poor: less than 70 grades 顧客滿(mǎn)意度的平均得分不得低于 70分，如果低于 70分，市場(chǎng)銷(xiāo)售部必須組織人員進(jìn)行分析，并制定相應(yīng)的糾正 /預(yù)防措施。 The Marketing Department shall pare and analyze the results of each investigation with the objectives as defined in pany business plans or the status of petitors in the form of graphic figures, so as to know if AICQ’s actual operation can let the customers be satisfied. 市場(chǎng)銷(xiāo)售部負(fù)責(zé)管理保存相關(guān)的資料記錄。 Deliver products on time, in good conditions and in conformance. C、體系、過(guò)程 System and Process a、 按照 QS9000質(zhì)量要求不斷改進(jìn)、完善公司質(zhì)量體系并通過(guò)第三方認(rèn)證； Develop and improve the pany’s quality system in accordance with QS9000, and obtain the certification of a third party b、 接受顧客過(guò)程能力審核，達(dá)到最佳配套企業(yè)水平。 The GM Office shall make a conclusion of each survey. After confirmation of its effectiveness through allsided verification and in parison with the results of last survey, the GM Office shall find out the improvements that are effective or less effective, and anize relevant departments and leaders to make appraisals and give corrective measures, which will then be submitted to the General Manager for approval. 外部顧客的 滿(mǎn)意度 External Customers’ Satisfaction 市場(chǎng)銷(xiāo)售部應(yīng)制定計(jì)劃開(kāi)展外部顧客的滿(mǎn)意調(diào)查，可采取上門(mén)走訪、函件確認(rèn)、電話(huà)調(diào)查等方式，具體了解外部顧客的期望與本公司提供的產(chǎn)品和 /或服務(wù)的質(zhì)量、可用性和一致性的符合性程度。 The functional departments are responsible
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