某家用電器公司0103顧客滿意度控制程序-在線瀏覽
2024-08-15 14:15本頁(yè)面
【正文】 o the results of satisfaction investigation. 4 工作程序 Work Procedures 公司員工的滿意度 Company Staffs’ Satisfaction 總經(jīng)理辦公室分別在每半年一次進(jìn)行公司員工及內(nèi)部顧客的滿意度調(diào)查，每次調(diào)查的覆蓋面應(yīng) 為各部門在冊(cè)人員的 60%以上，調(diào)查所選人員應(yīng)為隨機(jī)抽取，調(diào)查采取無(wú)記名方式，調(diào)查內(nèi)容應(yīng)涵蓋：部門之間的滿意度、員工 對(duì)領(lǐng)導(dǎo)的滿意度、領(lǐng)導(dǎo)對(duì)員工的滿意度，工作條件環(huán)境的滿意度，待遇的滿意度等。 The GM Office shall make a conclusion of each survey. After confirmation of its effectiveness through allsided verification and in parison with the results of last survey, the GM Office shall find out the improvements that are effective or less effective, and anize relevant departments and leaders to make appraisals and give corrective measures, which will then be submitted to the General Manager for approval. 外部顧客的 滿意度 External Customers’ Satisfaction 市場(chǎng)銷售部應(yīng)制定計(jì)劃開(kāi)展外部顧客的滿意調(diào)查，可采取上門走訪、函件確認(rèn)、電話調(diào)查等方式，具體了解外部顧客的期望與本公司提供的產(chǎn)品和 /或服務(wù)的質(zhì)量、可用性和一致性的符合性程度。 Price a、 合格率； Percent of Pass b、 維修率； Repair Rate c、 質(zhì)量特性指標(biāo)； Quality Characteristics Indices d、 價(jià)格。 Deliver products on time, in good conditions and in conformance. C、體系、過(guò)程 System and Process a、 按照 QS9000質(zhì)量要求不斷改進(jìn)、完善公司質(zhì)量體系并通過(guò)第三方認(rèn)證； Develop and improve the pany’s quality system in accordance with QS9000, and obtain the certification of a third party b、 接受顧客過(guò)程能力審核，達(dá)到最佳配套企業(yè)水平。 Implementation and ef
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