某家用電器公司0103顧客滿意度控制程序-文庫吧在線文庫
【正文】 e improvements that are effective or less effective, and anize relevant departments and leaders to make appraisals and give corrective measures, which will then be submitted to the General Manager for approval. 外部顧客的 滿意度 External Customers’ Satisfaction 市場銷售部應(yīng)制定計劃開展外部顧客的滿意調(diào)查，可采取上門走訪、函件確認(rèn)、電話調(diào)查等方式，具體了解外部顧客的期望與本公司提供的產(chǎn)品和 /或服務(wù)的質(zhì)量、可用性和一致性的符合性程度。 Through investigation of the satisfaction status of pany staffs, internal customers and external customers and in parison with the petitors, the disadvantages in present corporate operation should be found out and effective measures should be taken to enhance the customers’ satisfaction step by step. 2 適用范圍 Applicable Scope 適用于本公司內(nèi)部、外部和最終顧客。 preventative actions to ensure the customers’ satisfaction 總經(jīng)理負(fù)責(zé)對滿意度調(diào)查結(jié)果采取措施的審批。 Subject to the process capability audit by the customers, and reach the Best Supplier Level. c. 對與顧客的接口聯(lián)系反映的主動性 Initiative to contact the customer interfaces. D、服務(wù) Services a、 對顧客反應(yīng)、即時答復(fù)、處理； Respond to the customers promptly. b、 對不合格品包退包換； The nonconforming products are guaranteed against return and change. c、 因產(chǎn)品故障造成損失包賠； Compensate the losses due to product failures. d、 質(zhì)量改進(jìn)計劃實施及有效性。 The customers’ satisfaction shall not be less than 70 grades averagely. In case it is
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