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量 顧客 作為學(xué)科, OM誕生于 50年代末 60年代初 7 ? Goods and services design ? What product should we offer? ? How should we design these products and services? ? Managing quality ? Who is responsible for quality? ? How do we define the quality we want in our service or product? ? Process and capacity design ? What process will these products require and in what order? ? What equipment and technology is necessary for these processes? What Operations Managers do? (Top 10 Research Directions) 8 ? Location strategies ? Where should we put the facility? ? On what criteria should we bas the location decision? ? Layout design ? How should we arrange the facility? ? How large must the facility be to meet our plan? ? Human resources and job design ? How do we provide a reasonable work environment? ? How much can we expect our employees to produce? ? Supply chain management ? Should we buy or produce the ponent? ? Who are our suppliers and who can integrate into our emerce program? What Operations Managers do? (Top 10 Research Directions) 9 ? Inventory control ? How much inventory of each item should we have? ? When do we reorder? ? Intermediate, shortterm, and project scheduling ? Is subcontracting production a good idea? ? Are we better off keeping people on the payroll during slowdowns? ? Maintenance ? Who is responsible for maintenance? Wh