【正文】 .........................................................................................153. 3 項(xiàng) 目人員選聘及配置 ..................................................................................................................................15 項(xiàng) 目物 業(yè) 服 務(wù) 人 員 配置的基本原 則 .............................................................................................15 項(xiàng) 目人 員 定 編 ......................................................................................................................................16 職員選 聘要求 ......................................................................................................................................17 管理處職員培訓(xùn) ...........................................................................................................................................19 職員 培 訓(xùn)擬 采取的措施 ...................................................................................................................19 培 訓(xùn) 的形式 與 實(shí) 施 運(yùn) 作 ...................................................................................................................20 項(xiàng) 目接管移交 ......................................................................................25 接管移交管理的思路 ......................................................................................................................................25 “德陽市第五醫(yī) 院”項(xiàng)目正常期物業(yè)服務(wù)方案 ................................27 客戶服務(wù)方案 ...............................................................................................................................................27 客 戶 服 務(wù) 內(nèi) 容 ......................................................................................................................................29 客 戶 服 務(wù) 方案 ......................................................................................................................................29 客服中心服 務(wù)標(biāo) 準(zhǔn) .............................................................................................................................33 清潔衛(wèi)生服務(wù)方案 ......................................................................................................................................34 清 潔衛(wèi) 生范 圍 與 服 務(wù) 特點(diǎn) ...............................................................................................................35. .. . ..學(xué)習(xí)參考 日常保 潔 服 務(wù) 內(nèi) 容及作 業(yè)標(biāo) 準(zhǔn) ......................................................................................................36 保 潔 消 殺 工作 ......................................................................................................................................48 公共秩序維護(hù)服務(wù) ......................................................................................................................................50 項(xiàng) 目公共秩序 維護(hù) 特點(diǎn)分析 ..........................................................................................................50 公共秩序 維護(hù) 服 務(wù) 方案 ...................................................................................................................51 秩序 維護(hù)隊(duì) 伍的 綜 合管理 ...............................................................................................................55 消防管理方案 ......................................................................................................................................58 突 發(fā) 事件 處 理流程 .............................................................................................................................59 房 屋共用 設(shè)備、設(shè)施運(yùn)行及維修養(yǎng)護(hù)方案 ........................................................................................67 房屋及 設(shè) 施 設(shè)備維 修管理 與 維護(hù) .................................................................................................68 電 梯管理服 務(wù) 方案 .............................................................................................................................76 工程 檔 案管理 ......................................................................................................................................78 其它 管理服務(wù)內(nèi)容 ..........................................................................79 品質(zhì)管控機(jī)制 ...................................................................................................................................................79 品質(zhì)圈推行 ................................................................................................................................................79 保證實(shí)現(xiàn)管理目標(biāo)的運(yùn)作機(jī)制—— “質(zhì)量、成本雙否決” ..........................................................81 計(jì)劃控制機(jī)制 ............................................................................................................................................81 目標(biāo)管理機(jī)制 ............................................................................................................................................82 監(jiān)督機(jī)制 .....................................................................................................................................................82 專業(yè)化分工機(jī)制 .......................................................................................................................................83 信息反饋及處理機(jī)制 ..............................................................................................................................83 制定考核與激勵(lì)機(jī)制 ..............................................................................................................................84 工作計(jì)劃機(jī)制 ............................................................................................................................................84 節(jié)能降耗管理方案 ......................................................................................................................................85 節(jié) 能降耗的管理思路 ........................................................................................................................85 管理方式和方案 ...........................................................................................................................