【正文】 ...........................................................................................................7 公司組織機構(gòu)圖 .............................................................................................9 1 范圍 ..................................................................................................................10 2 引用標準 ..........................................................................................................10 3 術(shù)語和定義 ......................................................................................................11 4 一體化管理體系 ..............................................................................................13 總要求 ...........................................................................................................13 文件要求 .......................................................................................................13 總則 ............................................................................................................13 公司管理體系文件的構(gòu)成及其關(guān)系圖 ....................................................14 管理手冊 ....................................................................................................14 文件控制 ....................................................................................................15 記錄控制 ....................................................................................................15 5 管理職責 ..........................................................................................................16 管理承諾 .......................................................................................................16 以顧客及相關(guān)方為關(guān)注焦點 ...................................................................... 16 一體化管理方針 ...........................................................................................16 策劃 ...............................................................................................................17 職責、權(quán)限和溝通 .......................................................................................20 管理評審 .......................................................................................................26 6 資源管理 ..........................................................................................................28 資源提供 .......................................................................................................28 人力資源 .......................................................................................................28 基礎(chǔ)設(shè)施 .......................................................................................................29 工作環(huán)境 ......................................................................................................30 杭州東鐵機械制造 有限公司 管 理 手 冊 2 7 產(chǎn)品實現(xiàn) .........................................................................................................30 產(chǎn)品實現(xiàn)的策劃 ..........................................................................................30 與顧客有關(guān)的過程 ......................................................................................31 設(shè)計和開發(fā) ..................................................................................................32 采購 ..............................................................................................................35 生產(chǎn)和服務(wù)提供 ..........................................................................................37 監(jiān)視和測量設(shè)備的控制 ..............................................................................41 職業(yè)健康安全和環(huán)境運行控制 ..................................................................42 應(yīng)急準備和響應(yīng) ..........................................................................................42 8 測量、分析和改進 .........................................................................................43 總則 ..............................................................................................................43 監(jiān)視和測量 ..................................................................................................44 顧客滿意 ...................................................................................................44 內(nèi)部審核 ...................................................................................................44 過程的監(jiān)視和測量 ...................................................................................45 產(chǎn)品監(jiān)視和測量 .......................................................................................46 環(huán)境、職業(yè)健康安全績效的監(jiān)測和測量 ..............................................47 不合格品 、不符合項、事故、事件的控制 .............................................47 數(shù)據(jù)分析 ......................................................................................................49 改進 ..............................................................................................................50 9 產(chǎn)品一致性 .....................................................................................................51 一致性的控制 ..............................................................................................51 關(guān)鍵元器件的控制 ......................................................................................51 10 安全文明生產(chǎn) ...............................................................................................51 文明生產(chǎn) ....................................................................................................51 安全生產(chǎn) ....................................................................................................51 附錄一程序文件清單 ...........................................................................................52 附錄二管理體系職責分配表 ...............................................................................54杭州東鐵機械制造 有限公司 管 理 手 冊 1 頒 布令 杭州 東鐵 機械制造有限公司 一體化管理手冊，是依據(jù) GB/T190012020 《 質(zhì)量管理體系 要求 》 ， GB/T24001