【正文】 3 . 會(huì)員歸還毛巾 ................................................................................................. 43 . 租借卡換領(lǐng)毛巾 .............................................................................................. 43 . 號(hào)碼卡歸還毛巾 .............................................................................................. 44 目錄 營運(yùn)手冊(cè) Operation Manual 隨著不能預(yù)知的客觀環(huán)境的改變，公司保留絕對(duì)變更、修改、改善及終止上述條文的權(quán)利。 1 序言 1. Standards 標(biāo)準(zhǔn) .................................................................................................... 7 . 形象 ........................................................................................................................ 7 . 行為標(biāo)準(zhǔn) ................................................................................................................. 8 . 工作區(qū)域 ................................................................................................................. 9 . 行政 ........................................................................................................................ 9 . 考勤 ...................................................................................................................... 12 2. 員工規(guī)定 .............................................................................................................. 10 . 行為規(guī)定 ............................................................................................................... 10 . 紀(jì)律處分條例 ........................................................................................................ 11 3. 共有程序 .............................................................................................................. 13 . 電話禮儀 ............................................................................................................... 13 . 接待來訪的會(huì)員 ..................................................................................................... 15 . 留言標(biāo)準(zhǔn) ............................................................................................................... 15 4. 營運(yùn)部架構(gòu) ................................................................................錯(cuò)誤 !未定義書簽。 會(huì)所服務(wù)部 ...................................................................................................... 17 . 職位介紹 .................................................................................................... 17 . 營運(yùn)經(jīng)理 .................................................................................. 錯(cuò)誤 !未定義書簽。 4 . 公用儲(chǔ)物柜的清理 .......................................................................................... 44 . 專用儲(chǔ)物柜未上鎖或發(fā)現(xiàn)專用儲(chǔ)物柜已清空的處理 ......................................... 45 . 專用儲(chǔ)物柜的起租 .......................................................................................... 45 . 專用儲(chǔ)物柜的清理 ....................................................................................... 46 . 專用儲(chǔ)物柜逾期的處理 ............................................................................... 46 . 儲(chǔ)物柜續(xù)租 ................................................................................................. 47 . 接待占用公用儲(chǔ)物柜過夜的會(huì)員來 “報(bào)失 ” ................................................... 47 . 接待會(huì)員反映所租用的箱子被 “占用 ” .......................................................... 47 . 更衣室的巡場(chǎng)工作 ....................................................................................... 48 . 桑拿房的開啟及溫度控制 ............................................................................ 48 . 交接班（記錄本上應(yīng)有簽名） ..................................................................... 49 . 毛巾的管理 ................................................................................................. 49 . 日常易耗品管理 .......................................................................................... 49 . 結(jié)業(yè)工作 ..................................................................................................... 50 . 拾獲物品 ..................................................................................................... 51 . 其他注意事項(xiàng)： .......................................................................................... 51 . 工 程 部 ........................................................................................................ 52 . 功能 ............................................................................................................... 52 . 工作規(guī)定 ........................................................................................................ 52 . 早班 ............................................................................................................... 52 . 日班 ............................................................................................................... 52 . 中班 ............................................................................................................... 52 . 報(bào)修記錄規(guī)范 ................................................................................................. 53 . 鍋爐房操作要點(diǎn) .............................................................................................. 53 . 運(yùn)動(dòng)器械零配件倉庫保管及使用規(guī)定 .............................................................. 53 . 工程部材料保管與使用規(guī)定 ............................................................................ 53 . 工程部工具的管理 .......................................................................................... 54 . 清 潔 組 ............................................................................................................ 54 . 功能 ............................................................................................................... 54 . 健身區(qū)工作規(guī)定 .............................................................................................. 54 . 早班 ............................................................................................................... 54 . 中班 ............................................................................................................... 55