【正文】 to you – what do you think the key responsibilities are? 個(gè)人 / The Individual 部門(mén)培訓(xùn)員 / The Departmental Trainer 部門(mén)經(jīng)理 / The Departmental Manager 酒店 高級(jí)管理層 /The Senior Manager/s 集團(tuán) 公司 — 區(qū)域培訓(xùn)經(jīng)理或培訓(xùn)總監(jiān) /The Company represented by the Regional Training Manager and Area Director of Training ?根據(jù)所提供的內(nèi)容進(jìn)行案例分析并完成練習(xí) 1。 It may be helpful to understand a little about some of the blockages that can be involved in gaining and maintaining enough energy and mitment for training and development. ? 練習(xí) /EXERCISE: ? 列出您作為部門(mén)培訓(xùn)協(xié)調(diào)員在實(shí)施培訓(xùn)和發(fā)展中可能會(huì)碰到的障礙： List any barriers or blockages to training and development that you may encounter in your role as department training coordinator: ? 認(rèn)清存在的障礙是在部門(mén)中實(shí)施培訓(xùn)和發(fā)展的第一步。 The better anised the training and development effort, the more likely we are to be able to make the best of the benefits. 酒店內(nèi)任何部門(mén)、任何崗位 都包含下列內(nèi)容 Working in any role in any department in the hotel takes a rich mixture of… ? 知識(shí) /knowledge — 對(duì)工作的了解程度 /knowing about the job ? 技能 /Skills — 做好工作所需的技能 /Skills to be able to do the job ? 態(tài)度 /Attitude — 做好工作應(yīng)具備的 正確的 態(tài)度 /Having the right attitude for the job MANAGING TRAINING amp。 Of course, if you are responsible for a large department, or have a number of people in your team, you cannot hope to do all the training yourself. It is important in your department coordinator role, that you know how to manage the process of training within your department so that you are able to ensure that what needs to get done gets MANAGING TRAINING amp。 There are also many and varied indirect costs – such as the costs of mistakes, costs of dissatisfied customers, costs of people not giving their best mitment to the job etc. 考慮到那些潛在成本和希望經(jīng)營(yíng)獲 得最佳產(chǎn)出的愿望，部門(mén)內(nèi)每個(gè)員工都能有最佳 表現(xiàn)是 非常重要 的 。 Development 介紹 / Introduction 作為一名部門(mén)培訓(xùn)協(xié)調(diào)員，您要在很多方面承擔(dān)起責(zé)任以幫助部門(mén)更好的運(yùn)行，并為酒店 的成功經(jīng)營(yíng)作出貢獻(xiàn)。 這是因?yàn)檎n程的培訓(xùn)員希望滿(mǎn)足所有學(xué)員的需求 。 objectives of the workshop 第一部分 Section One – Sessions 6 介紹 培訓(xùn) 與 發(fā)展 /Introduction to Training amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 3 85 ? 您可以記下共同參加此次培訓(xùn)的學(xué)員信息： You might like to make a note here of the other people attending your workshop: 姓名 /Name 酒店 /Hotel 聯(lián)系電話(huà) /Contact Number 我們 希望您能夠喜歡運(yùn)用這本學(xué)員手冊(cè)，充分 享受這次培訓(xùn)。 The workbook has been purposely designed with wide margins and lots of space for you to make your own notes and reminders of learning points. 培訓(xùn)目標(biāo) /Objectives 任何培訓(xùn)課程都有目標(biāo)，我們希望您能夠閱讀此學(xué)員手冊(cè)，參加培訓(xùn)并完成練習(xí)，在 培訓(xùn) 結(jié)束之后 ，您將能夠： All workshops and sessions need to have formal objectives, and we hope that by reading the workbook, attending the workshop and taking part in the related exercises, you will be able to: MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 1 85 管理 培訓(xùn)與發(fā)展 Managing Training amp。 Development for the Business 介紹 歡迎參加“ 管理培訓(xùn)與發(fā)展 ”課程， 這個(gè)三天的 課程是專(zhuān)為 部門(mén) 培訓(xùn)協(xié)調(diào)員所設(shè)計(jì) 的 。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 2 85 ? 解釋在您的職責(zé)范圍內(nèi)對(duì)組織培訓(xùn)和發(fā)展所起的作用 Explain your role for anising training and development of people within your area of responsibility ? 在您的 職責(zé) 范圍內(nèi) ， 發(fā)現(xiàn)培訓(xùn)和發(fā)展 的 需求以滿(mǎn)足相關(guān)的經(jīng)營(yíng)需要 Identify training and development needs within your area of responsibility to meet the strategic issues for the relevant business plan ? 設(shè)定培訓(xùn)目標(biāo)并運(yùn)用不同的方法以達(dá)到理想的結(jié)果 Set learning objectives to achieve desired outes using a variety of development methods ? 為 部門(mén) 和個(gè)人建立培訓(xùn)計(jì)劃并 進(jìn)行 溝通，該計(jì)劃包含完成期限并能滿(mǎn)足您職責(zé)范圍內(nèi)的優(yōu)先需求 Build and municate a plan for a specified time period, to meet priority needs in your area, for both groups and individuals ? 解釋如何評(píng)估培訓(xùn) 與 發(fā)展活動(dòng) Explain how to evaluate training and development activity 簡(jiǎn)而言之，此培訓(xùn) 課程 是為了幫助您在您職責(zé)范圍內(nèi)管理員工的發(fā)展以 獲得 他們 對(duì)部門(mén)，對(duì)酒店經(jīng)營(yíng)以及對(duì)自己的最好的最佳結(jié)果 。如果您有任何問(wèn)題，請(qǐng)隨時(shí)與我聯(lián)絡(luò)。 Development 11 明確 角色 與職責(zé) /Who does that? – Roles and Responsibilities 14 創(chuàng)建合適 的環(huán)境 /How people learn – Creating the Right Conditions 22 運(yùn)用 系統(tǒng) 的 方法 /Where do I start? – Applying a Systematic Approach 25 識(shí)別 培訓(xùn)需求與優(yōu)先順序 －開(kāi)始計(jì)劃 /Identifying business needs and priorities – Starting to Plan 44 制定計(jì)劃 — 為 部門(mén) 和個(gè)人 /Making a plan – Planning for Groups and Individuals 49 實(shí)施培訓(xùn) 與 發(fā)展 /Implementing Training and Development 54 回顧 與 評(píng)估 /What difference did it make? – Reviewing amp。 The content above can all be found in this workbook. You might find that on your workshop you spend more time on some areas, and less time on others. This is because your trainer will try to meet the needs of your group. MANAGING TRAINING amp。 In your role as a departmental training coordinator, you will be responsible for many factors that help your department to run smoothly and contribute to making the business successful. 在您所能控制的范圍內(nèi)，最為昂貴的項(xiàng)目 — 至少是最昂貴的之一 — 就是勞動(dòng)力成本。事實(shí)證明對(duì)培訓(xùn)和發(fā)展的有效管理是我們達(dá)到上述目標(biāo)的一種有效工具。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 7 85 done, and that both the business and the people benefit as a result. 在本章節(jié)中，我們將討論： In this section we will look at: ? 理解培訓(xùn) 與 發(fā)展 /Understanding training and development ? 做好培訓(xùn) 與 發(fā)展的好處 /Benefits of getting it right ? 培訓(xùn) 與 發(fā)展的潛在障礙 /Potential blockages in getting it done 在本章節(jié)結(jié)束后，您將能夠 By the end of this section and related exercises you will be able to: ? 解釋培訓(xùn) 與 發(fā)展所包括的主要內(nèi)容及其 與你的部門(mén)和你的角色的聯(lián)系 /Explain the key activities that are covered by training and development and how they relate to the department and coordinator ? 解釋 培訓(xùn) 與 發(fā)展的好處 /Explain the key benefits of training and development ? 識(shí)別培訓(xùn) 與 發(fā)展的潛在障礙 /Identify potential blockages to training and development activity ? 描述成功管理 員工的 培訓(xùn) 與 發(fā)展