【正文】 重緩急以幫助您決定何事優(yōu)先 /Describe how need can be prioritized to help you decide what you should be doing first MANAGING TRAINING amp。 We will work through this systematic cycle in more detail in the next sections of this workbook, and for the remainder of your workshop. 在我們繼續(xù)討論之前， Before you move on to the next part… 思考一下迄今為止我們已經(jīng)討論過的內(nèi)容。 Managing training and development in a department has the same principles as managing any other business issue, and needs to be approached in the same way. MANAGING TRAINING amp。在繁忙的經(jīng)營中要將之完成并取得恰當(dāng)?shù)幕貓螅Q 于 是否 以 系統(tǒng)的 方式 加以組織并 進(jìn)行 。 Training and development can be expensive – in terms of time, resources, equipment and money. By applying a logical approach to how we manage it, we are far more likely to be able to turn the cost into an investment. ? 花錢 /cost 和 投資 /investment 的區(qū)別在于投 資有回報。 This involves ensuring that everyone under your direct and indirect influence has the right degree of challenge and support. A motivating environment where people want to learn and do better. Temporarily this may feel nice, but it is very cosy and placent. People easily bee bored and stop trying. In this area, people bee bored, cynical, apathetic and critical. People will leave. An environment where people feel pressurised and blamed. Probably a lot of stress in this area. HIGH CHALLENGE LOW CHALLENGE (for employees) LOW SUPPORT HIGH SUPPORT MANAGING TRAINING amp。 Special assignments ? 工作交談 和評估 /Job Chats amp。 As you can see from your list, many of the development methods you are able to use are quicker, easier and more effective than applying a training session. ? 所以，在您推出培訓(xùn)課程之前，先思考一下有否可以使用的替代方案。但是如果測試或整個學(xué)習(xí)過程太令人可怕，我們可能會放棄駕駛。這與我們平時所說的“恍然大悟”十分相似，我們突然理解并獲 得對我們先前并不明白事物的 洞察力 。 Next, having formed the desire to learn, we generally tend to begin finding out about the subject – take learning to drive as an example. Once we have decided to learn to drive, very often we set out to find the right person to teach us, the right relative, friend or driving school. We sit in the car for the first time in the driving seat and begin to work out how it all works. In learning terms we are acquiring information. 接下來就是得到所有的信息并盡量去 理解 。 Firstly, we need to have a desire, trigger or motivation to learn. This may be driven by external factors such as increased pay and reward, but more often than not it is driven by internal factors such as a feeling of confidence, a sense of selfworth and value, curiosity or petition. 其次，有了學(xué)習(xí)的愿望后，我們一般會試圖開始探明 這個主題 — 以學(xué)習(xí)駕駛為例。 As you will be discovering, one of your key responsibilities as a departmental training coordinator lies in helping people in your team to learn about the things they need to know in order to perform to the standards required, and to achieve their own potential. 要幫助員工 有效地 學(xué)習(xí)的關(guān)鍵之一是要 了解 學(xué)習(xí)過程。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 12 85 ? 部門培訓(xùn) 員 和部門培訓(xùn)協(xié)調(diào)員 /The departmental trainer and training coordinator ? 部門經(jīng)理 /The departmental manager ? 酒店高 級管理層 /the senior managers ? 集團(tuán) 總部 — 如區(qū)域培訓(xùn)經(jīng)理或區(qū)域培訓(xùn)總監(jiān) /the pany – represented by the regional training manager and area director of training MANAGING TRAINING amp。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 10 85 了解一些在培訓(xùn)和發(fā)展過程中可能涉及到的障礙對我們會有很大的幫助。 Good training and development activities involve planning to give people a chance to learn and achieve their potential and the performance standards that the job demands. 良好的培訓(xùn)和發(fā)展可以用 4P 來概括： Good training and development activity is therefore about these four P’s: ? 計劃 /Planning ? 員工 /People ? 潛 力 /Potential ? 績效 /Performance 培訓(xùn)和發(fā)展組織得越好，我們就越有可能獲得最大的好處。這是設(shè)立部門培訓(xùn)協(xié)調(diào)員的目的所在，您 知道如何管理 部門內(nèi)的培訓(xùn) 流程 以 確保 滿足需求，從而使 公司 和員工都從中得到好處。 Within the areas of your control, one of the most – if not the most – expensive items you control will be the cost of employing people. The costs are made up of many things. There are direct costs such as wage costs, and the costs of labour turnover and replacing people. 但更多是非直接成本 — 如員工犯錯誤、顧客不滿意、員工對工作不能盡心盡力等。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 6 85 第一部分 SECTION 1 第一章 Session One 介紹 “ 培訓(xùn) 與 發(fā)展 ” Introduction to Training amp。 在培訓(xùn)過程中， 您 可能需要 在某些 方面 多花些時間 ，其他地方少花些時間 。 DEVELOPMENT FOR THE BUSINESS 管理培訓(xùn)與發(fā)展 4 85 目錄 /Contents 頁數(shù) /Page 1 目標(biāo)介紹 /Introduction amp。 As always, when attending workshops, it can be helpful to remember who was there with you – in case you want to contact each other afterwards. MANAGING TRAINING amp。 Development for the Business workshop for Departmental Training Coordinators. 在工作手冊中，大家會看到不同的標(biāo)記 Through the workbook, you will see various icons: 停下來思考一下 Invites you to pause and think for a few moments ? 寫下您自己的想法 Invites you to write your own thoughts ? 表示有練習(xí)需要完成 Indicates an exercise for you to plete ? 表示 進(jìn)行案例分析的小組需要完成練習(xí) Indicates an exercise to plete in your case study group ? 注意！ Take note! / NB 手冊每頁 留出空白 以便您記錄 下學(xué)習(xí)要點(diǎn) 。MANAGING TRAINING amp。 Wele to this workbook. It has been designed to support the threeday Managing Training amp。 In short, an important part of ing on this workshop is to help you to manage the development of people within your department or area of responsibility, to get the best out of them for your department, the business – and for themselves. 而且，每次 培訓(xùn) 后 你都會記得 一起參加課程的學(xué)員，以便今后建立聯(lián)系。 ? We hope you will enjoy using this workbook, and attending the workshop. If you have any questions at all, then please do not hesitate to ask your t