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the project for success including orienting new team members, defining Project Management and QA Standards, and developing and integrating risk adjusted Implementation, Change Management, Site Preparation, and IT Plans. 企業(yè)通用業(yè)頻道 12 Copyright 169。 20202020 Infor Global Solutions PHASE 0: Business Development Support ? Business Manager ? Support Sales ? Develop the Earned Value Release Plan and Estimates ? Assist in Contracts and Agreements ? Add Resource Requirements to the Professional Services and Support Resource Forecast ? Identify and establish partner relationships ? PreSales ? Account Manager Resources 企業(yè)通用業(yè)頻道 8 Copyright 169。 20202020 Infor Global Solutions The Phases of GEM ? PHASE 0: Business Development Support ? PHASE 1: Project Initiation ? PHASE 2: Education ? PHASE 3: Information Gathering ? PHASE 4: Business Review Summit ? READINESS REVIEW DELIVERY ? PHASE 5: Design and Development ? PHASE 6: Deployment ? READINESS REVIEW GOLIVE ? PHASE 7: Customer GoLive ? PHASE 8: Project Closure and Support Transition ? PHASE 9: Post Implementation Assessment 企業(yè)通用業(yè)頻道 4 Copyright 169。 企業(yè)通用業(yè)頻道 Copyright 169。 20202020 Infor Global Solutions Plan, Do, Check, Act Deming ? Management scientist W. E. Deming had a simple cycle for Total Quality Management ? Plan ? Do ? Check ? Act ? “Plan, Do, Check, Act” is at the core of business methodologies including GEM. 1. Plan 2. Do 3. Check 4. Act 企業(yè)通用業(yè)頻道 5 Copyright 169。 20202020 Infor Global Solutions PHASE 0: Business Development Support ? Project Admin. and Sales Support ? Customer Requirements and FitGap Analysis ? Project Approach ? ROI Study ? ROI Delivery Approach (includes Earned Value Release Plan) ? Initial Earned Value Release Estimates and Plans ? Preliminary Risk Mgmt. ? Initial Phase Estimates ? Initial Resource Schedule/PS Forecast ? Contracts and Agreements ? Statement of Work ? Partner Agreements ? Tech. Services Agreements Key Deliverables 企業(yè)通用業(yè)頻道 9 Copyright 169。 20202020 Infor Global Solutions PHASE 1: Project Initiation ? Project Orientation ? Customer Project Guidelines ? Preliminary Risk Management ? Site Preparation Plan ? IT Support Plan ? Change Management Plan ? Integrated Plans ? Project Kickoff Key Deliverables 企業(yè)通用業(yè)頻道 13 Copyright 169。 20202020 Infor Global Solutions PHASE 2: Education Objective To determine education needs, attend education courses, and define a training program and plan. 企業(yè)通用業(yè)頻道 17 Copyright 169。 20202020 Infor Global Solutions PHASE 2: Education ? All Phases depend upon Phase 2 for: ? Training Requirements, Program, and Plan ? Education from Infor University ? Education from ThirdParty Institutions (particularly technical skills) Major Dependencies ? Education from Infor U improves the customer’s ability to: ? Assist in Information Gathering (Phase 3) ? Assist in the Business Narrative (Phase 3) ? Define Functional Business Requirements (Phase 4) ? Define Acceptance Tests (Phase 5) ? Develop Standard Operating Procedures (Phase 5) ? Prevent and Resolve GoLive Issues (Phase 7) 企業(yè)通用業(yè)頻道 21 Copyright 169。 20202020 Infor Global Solutions PHASE 3: Information Gathering ? Infor and Customer Operational Leads ? Information Gathering on Current Business Model and Processes ? Defining Required Operational and Application Changes ? Establishing Warehouse Performance Benchmarks ? Infor and Customer Integration Consultants ? Define Integration Requirements, Technical Approach, Data Mapping and Tools ? Infor and Customer Technical Leads/Core Tech ? Define remend Hardware Solutions ? Business Manager, Customer Sponsor, Executive Sponsor ? Review and approve Business Narrative and Preliminary Project Impact Assessment Resources 企業(yè)通用業(yè)頻道 25 Copyright 169。 20202020 Infor Global Solutions PHASE 4: Business Review Summit ? From ? 1 or 2 Weeks ? To ? 1 Month (or more) ? Depends upon... ? Customer Organizational Complexity ? Resource Availability ? Number and Complexity of FBRs ? System Integration Complexity ? Language Translation ? …and ? Operational Complexity ? Geographical Location ? Partner Involvement ? Customer Constraints ? Number of Operational/ System Gaps Timeframe and Estimating Factors 企業(yè)通用業(yè)頻道 29 Copyright 169。 20202020 Infor Global Solutions Readiness Review Delivery To assess the readiness of the project team to proceed. This is based upon pleteness and quality of deliverables, approvals, anizational preparedness, resource availability, and executive approval of scope, budgets, timelines, objectives, approaches, roles/responsibilities