【正文】
系統(tǒng)集成項(xiàng)目的質(zhì)量管理研究 摘 要 計(jì)算機(jī)信息系統(tǒng)集成行業(yè)是信息產(chǎn)業(yè)中的一個(gè)基礎(chǔ)行業(yè),同時(shí)又是一個(gè)具有極強(qiáng)生命力的新興行業(yè)。在上個(gè)世紀(jì)八十年代后,項(xiàng)目管理進(jìn)入了新的階段,項(xiàng)目管理的應(yīng)用領(lǐng)域擴(kuò)展社會(huì)生產(chǎn)與生活的各個(gè)領(lǐng)域和各行業(yè)中,并且在組織的戰(zhàn)略規(guī)劃和日常經(jīng)營中發(fā)揮著越來越重要的作用。它在我國的飛速發(fā)展,也只是從上個(gè)世紀(jì)最后幾年中才逐漸顯現(xiàn)出來的。伴隨著各級(jí)政府上網(wǎng)工程的進(jìn)一步深化實(shí)施,金融、電信、財(cái)政、稅務(wù)、外貿(mào)等行業(yè)和部門的信息化建設(shè)的快速推進(jìn),電子政務(wù)、電子商務(wù)、遠(yuǎn)程教育、遠(yuǎn)程醫(yī)療和網(wǎng)絡(luò)娛樂等各項(xiàng) 應(yīng)用的鋪開,以及個(gè)人客戶上網(wǎng)數(shù)量和企業(yè)客戶上網(wǎng)數(shù)量的不斷增長(zhǎng),在全國范圍內(nèi)鋪開的信息化建設(shè)步伐也將隨之加快。大量的客戶定制將會(huì)進(jìn)一步擴(kuò)大對(duì)于系統(tǒng)軟件、網(wǎng)絡(luò)安全、支撐體系及行業(yè)應(yīng)用信息系統(tǒng)集成等方面的需求,信息化建設(shè)的大戰(zhàn)日見硝煙。顯然,我國信息產(chǎn)業(yè)快速發(fā)展的時(shí)機(jī)到了。這無疑也給國內(nèi)眾多信息系統(tǒng)集成廠商創(chuàng)造了空前廣闊的市場(chǎng)。目前國內(nèi)系統(tǒng)集成公司很多,系統(tǒng)集成也成為一個(gè)熱門話題。由于信息產(chǎn)業(yè)的技術(shù)含量高,信息系統(tǒng)集成項(xiàng)目經(jīng)常會(huì)遇到需求多變、技術(shù)更新和所處的環(huán)境變化快速和人員流動(dòng)頻繁等情況,故影響項(xiàng)目管理的因素日 益增多,信息系統(tǒng)集成行業(yè)也更加需要科學(xué)規(guī)范的項(xiàng)目管理 —— 質(zhì)量管理。 關(guān)鍵詞: 系統(tǒng)集成項(xiàng)目、質(zhì)量管理 AbstractComputer information systems integration industry is one of the industries based industries, but it is also a very strong vitality of the emerging industries. In the last century 1980s, project management has entered a new stage, and project management applications to expand production and social life in all fields and at all in the industrial sector, and in the anization39。s strategic planning and daytoday operations are playing an increasingly important role. In the rapid development of our country, it was only from the last few years of the last century in only gradually e to. Along with the Inter at all levels of government to further deepen the implementation of the project, finance, telemunications, finance, taxation, foreign trade and other sectors of the information industry and the rapid development of construction, egovernment, emerce, teleeducation, telemedicine and entertainment, and other work Application of the way and the number of Inter customers, as well as individual and corporate customers growing number of Inter in the country with the spread of information pace of the construction will subsequently be accelerated. A lot of customization will further expand the system software, work security, support systems and the application of information systems integration industry, such as the demand, construction of information war has bee increasingly smoke. Clearly, the rapid development of China39。s information industry to the timing. This is undoubtedly also to the many domestic manufacturers integrated information systems has created an unprecedented broad market. At present many of the domestic systems integration, systems integration has bee a hot topic. The information industry is a technologyintensive, information systems integration projects often encounter needs changing, technology updates and changes in the environment in which rapid and frequent movement of persons and therefore the factors affecting project management, more and more industries are also integrated information system need more scientific and standardized project management total quality management. Key words: system integration projects, quality management. 目 錄 摘 要 . I Abstract II 前言 . 1 1 系統(tǒng)集成項(xiàng)目及質(zhì)量管理相關(guān)綜述 . 2 系統(tǒng)集成項(xiàng)目概述 .... 2 質(zhì)量管理的含義及其基本內(nèi)容 .... 3 2 系統(tǒng)集成項(xiàng)目的質(zhì)量管理中存在的現(xiàn)狀及問題分析 . 6 系統(tǒng)集成項(xiàng)目質(zhì)量管理在國內(nèi)的發(fā)展現(xiàn)狀 .... 6 系統(tǒng)集成項(xiàng)目質(zhì)量管理發(fā)展中存在的問題 .... 8 3 系統(tǒng)集成項(xiàng)目中質(zhì)量管理的全過程分析 . 12 決策階段的質(zhì)量管理 .... 12 系統(tǒng)集成項(xiàng)目實(shí)施前的質(zhì)量管理 .... 13 系統(tǒng)集成項(xiàng)目實(shí)施過程中的質(zhì)量管理 .... 14 系統(tǒng)集成項(xiàng)目完成后的質(zhì)量管理 .... 14 4 系統(tǒng)集成項(xiàng)目中質(zhì)量管理的