【正文】 商務禮儀實務英語Practice of Business Etiquette in English對外經濟貿易大學出版社全國高等院?；诠ぷ鬟^程的校企合作系列教材模塊 2 能力培養(yǎng)　　了解商務會面禮儀、接待禮儀、乘坐交通工具的禮儀、座次禮儀、饋贈禮儀、溝通禮儀、中西餐用餐禮儀、國別禮俗。Project 1. Business Reception EtiquetteTask Three Meet and GreetTask Two Business Email and Phone EtiquetteTask One Transportation EtiquetteＣＯＮＴＥＮＴＳTask Four Seating EtiquetteTask Five International Gift Giving EtiquetteI. Lead inInbusiness,thereceptionististhefirstpointofcontact,andcanmakeanimpressiononexternalstakeholderssuchascustomersandinvestors.Assuch,receptionistsmustabidebyanetiquetteprotocolthatmeetsthepany’sstandards.II. Reading: Read the following passages and have a group discussion.? Knowandembracewhyyoubelievetheconflictneedstoberesolved.? Seethegoodintheconflict.? Determineyourgoalandstartwithyourself.? Humbleyourselfandseekandgivefiveness.? Dealwiththeproblem,don’tignoreit.? Trynottonitpick.wellthought out adj. planned in an effective way 周密思考的fairminded adj. treating everyone equally 公平的，公正的tardy adj. slow or late in happening or arriving 行 動緩 慢的；緩緩 移 動 的tardiness n. 行 動緩 慢； 遲 延disruptive adj. causing trouble and therefore stopping something from continuing as usual 破壞的New WordsActivity 1: Discuss the following questions with your partner.1. Which principle has impressed you the most?2. What do you think of the principle “ try not to nitpick”? ? discord n.the state of not agreeing or sharing opinions 不和? stumbling blockn.something which prevents action or agreement 絆 腳石? reconciliation n.the process of making two opposite beliefs, ideas or situations agree 和解? lackadaisical adj. without interest, vigor, or determination 無精打采的? nitpick v.to find faults in details which are not important挑刺兒，找茬，挑毛病? quirk n.an unusual part of someone’s personality or habit, or something that is strange and unexpected 怪癖Task One Transportation Etiquette 交通禮儀1. 公共交通禮儀? PublicTransportationSafety?? Planyourrouteaheadoftime.?? Donotruntothetrain.?? Listenforpublicannouncementsandfollowthedirectionsprovided.?? Neverattempttoboardasubwaytrainoncethedoorsbegintoclose.?? Standtoonesidetoallowpeopletoexitthesubwaycarbeforeyouboard.?? Stayalertandholdontorailingswhenabusortrainisslowingdownorturning.?? Neverdisplaymoneyorvaluablesinpublic.1. 公共交通禮儀? PublicTransportationEtiquette?? Offeryourseattoelderlyordisabledpassengers.?? Ifthetrainorbusiscrowded,makesureyouleaveroomforpeopletomovearoundyou.?? Avoidusingthephoneasmuchaspossible.Ifyoudotalkonthephone,trytokeepconversationsbriefandspeakquietly.?? Donotusemultipleseatsforyourbagsorforreclining.Beconsiderateofotherpeoplewhoareboardingthetrainorbusandarelookingforaseat.?? Alwayscoveryourmouthwhenyousneezeorcough.?? Iflisteningtomusic,useheadphonesthatcannotbeheardbyotherpassengersorbesuretokeepthevolumeatareasonablelevel. New Wordstantrum n.asuddenperiodofuncontrolledangerlikeayoungchild’s發(fā)脾氣obnoxious a.veryunpleasantorrude令人討厭的perpetrate v.tomitacrime,oraviolentorharmfulact犯（罪）；做（惡）cramped adj.nothavingenoughspaceortime狹窄的bin n.acontainerforwaste垃圾箱be a sportbeapleasant， cheerful,andgenerousmindedperson隨和、開朗、大度的人crankn.ahandtoolconsistingofarotatingshaftwithparallelhandle曲柄；曲軸v.cranksomething(up):causesomethingtoturnbymeans