【正文】 房產(chǎn)庫(kù) 房產(chǎn)庫(kù) 目 錄 第一節(jié)、部門(mén)職責(zé)與工作目標(biāo) …………………………………………………………………………… .… 1 部門(mén)管理人員編制 ………………………………………………………………………………………… .… 4 第二節(jié)、崗位職務(wù)說(shuō)明書(shū) .............................................................................................................................. 7 經(jīng)理職責(zé)說(shuō)明書(shū) .................................................................................................................................................7 經(jīng)理助理職務(wù)說(shuō)明書(shū) .........................................................................................................................................8 文員職務(wù)說(shuō)明書(shū) ...............................................................................................................................................11 主管職務(wù)說(shuō)明書(shū) ...............................................................................................................................................11 副主管職務(wù)說(shuō)明書(shū) ...........................................................................................................................................14 領(lǐng)班職務(wù)說(shuō)明書(shū) ...............................................................................................................................................16 副領(lǐng)職務(wù)說(shuō)明書(shū) ...............................................................................................................................................17 培訓(xùn)教官職務(wù)說(shuō)明書(shū) .......................................................................................................................................18 物業(yè)管理員職務(wù)說(shuō)明書(shū) ...................................................................................................................................20 第三節(jié)操作規(guī)程 ............................................................................................................................................. 22 二、車(chē)場(chǎng) ...........................................................................................................................................................25 三、卡鐘 ...........................................................................................................................................................26 四、區(qū)外巴士 ...................................................................................................................................................26 五、巡邏崗位 ....................................................................................................................................................28 大門(mén)崗執(zhí)勤 .......................................................................................................................................................30七、家訪 (臨時(shí) )..................................................................................................................................................31 八、物業(yè)管理部經(jīng)理操作規(guī)程 ........................................................................................................................31 九、物業(yè)管理部主管操作規(guī)程 ........................................................................................................................33 十、物業(yè)管理部領(lǐng)班操作規(guī)程 .........................................................................................................................34 十一、辦公室工作人員（工作人員含辦證人員、監(jiān)控員、文員） ............................................................37 十二、突出事件的處理 ....................................................................................................................................37 十三、拾遺物品的處理 ....................................................................................................................................45 十四、客人、業(yè)主出現(xiàn)情緒沖動(dòng)（行為過(guò)激）的處理 ................................................................................47 十五、卡口欄桿撞或區(qū)內(nèi)設(shè)施被損壞的處理 ................................................................................................49 十六、停水的處理 ............................................................................................................................................50 十七、洋房區(qū)對(duì)占用消防通道停車(chē)的處理 ....................................................................................................51 十八、對(duì)洋房區(qū)占用私家車(chē)位的處理 ............................................................................................................52 十九、對(duì)臺(tái)風(fēng)暴雨來(lái)臨的處理 ........................................................................................................................53 二十、對(duì)水浸的處理程序 ................................................................................................................................54 二十一、骨干選拔程序 ....................................................................................................................................55 二十二、緊急集合的程序 ................................................................................................................................55 二十三、物業(yè)管理員錄用程序 ........................................................................................................................56 二十四、物業(yè)管理員崗位常用技能應(yīng)用細(xì)則 ................................................................................................57 二十五、處理區(qū)內(nèi)違規(guī)行為時(shí)的常用方法與注意事項(xiàng) ................................................................................59 第四節(jié)、消防 ................................................................................................................................................. 62 一、 紀(jì)律條令 ...................................................................................................................................................62 二、 內(nèi)務(wù)制度 ...................................................................................................................................................66 三、 崗位紀(jì)律十條禁令 ...................................................................................................................................68 四、 物業(yè)管理員對(duì)講機(jī)使用用規(guī)定 ...............................................................................................................69 房產(chǎn)庫(kù) 房產(chǎn)庫(kù) 五、 對(duì)講機(jī)使用代號(hào)呼叫的規(guī)定 .....................................