【正文】 上報(bào)公安機(jī)關(guān)做出最后處理意見。，服務(wù)人員該怎么辦？ 答：（1）為預(yù)防此類情況發(fā)生，值臺服務(wù)員應(yīng)密切關(guān)注所負(fù)責(zé)區(qū)域內(nèi)客人的動向；（2）將對讓給客人；（3）一旦發(fā)現(xiàn)未付賬的客人離開餐廳時，服務(wù)員應(yīng)馬上追上前有禮貌地小聲把情況說明，請客人補(bǔ)付餐費(fèi)；（4）如果客人與朋友在一起，應(yīng)請客人站到一邊，再將情況說明，以免使客人感到難堪；（5）整個過程要注意禮貌，避免客人反感而不承認(rèn)，給工作帶來更大的麻煩。第二篇：2014全國職業(yè)院校技能大賽中職組酒店服務(wù)賽項(xiàng)中餐宴會擺臺項(xiàng)目英語口試參考題庫(定稿)全國職業(yè)院校技能大賽中職組酒店服務(wù)賽項(xiàng)中餐宴會擺臺項(xiàng)目英語口試參考題庫Part one句子： 中譯英：？譯：How many people are there in your party？ 。譯：We have reserved a table for you at 6:？譯：Do you have a reservation with us? 。譯：Breakfast will be served from 7:00 to 9:，這張桌子已經(jīng)有客人預(yù)訂了。譯：Sorry, this table has been ？譯：Do you have any special needs? ？譯：How about a seat in the corner? ?譯：Will this table be all right for you? 9包間已經(jīng)準(zhǔn)備好了，先生。譯：The private room is ready now, ？譯：Would you like smoking area or nonsmoking area? 。譯：For a private room, there is a minimum charge of 800 ，一有桌子我們就會安排您入座。譯：Could you wait for a moment in the lounge, please？We’ll seat you as soon as we have a ，您的桌子已經(jīng)準(zhǔn)備好了。請隨我來。譯：Your table is ready now, e with ，服務(wù)員隨后就到。譯：Here is the waiter will be with you in a 。譯：Here is the menu and the wine ？譯：Are you ready to order now?，分別是川菜，粵菜，魯菜和江浙菜。譯：In China, there are four major cuisines, that is, Sichuan, Guangdong, Shandong and JiangsuZhejiang ，請您過目。譯：Here’s your check 。譯：Guangdong cuisine is light while Sichuan cuisine tastes ？譯：Would you like to try our specialty? 。譯：We have an excellent 。譯：I’ll speak with the chef right 。譯：Roast duck may take half an ，先生？譯：What would you like to drink, sir? 。譯：Please sign your name and room number 。譯：The dry white wine is sold by ？譯：What brands of beer do you have? ，請您隨時告訴我們。我們很樂意為您效勞。譯：If you like to have something else, just feel free to are always at your 。請慢用。譯：That’s everything you enjoy your 。譯：I’m afraid you have ordered too ？譯：May I take your plate, please? ？譯：Would you like some more rice? ？譯：Would you like an appetizer or soup? ？譯：What would you like for the main course? ？譯：Would you like a bottle of red wine to go with your steak? 36．先生，這是您的牛排，請慢用。譯：Excuse me, ’s your enjoy ，請多等一會。我們會盡快給您上菜。譯：I’m really wait a few more ’ll bring the food to you as soon as ，甜點(diǎn)稍后上。譯：This is a plete is the dessert to 。譯：I’d like a glass of whisky on the ，您總共消費(fèi)856元。譯：It es to 856 Yuan, 。譯：The steak is as tough as ，還有什么可以為您效勞嗎？譯：I do there anything else I can do for you? ？譯：How would you like to pay? ，還是信用卡付賬？譯：Would you like to pay in cash or by credit card? ？譯：Would you like to pay one bill or separate bills? 英譯中： are looking forward to serving ：我們期待著您的光臨。 want a table with a view of the ：我想要張能看見江景的餐臺。 late do you stay open? 譯：你們幾點(diǎn)打烊？’m sorry, ’s no vacant table for the ：先生，很抱歉。現(xiàn)在沒有空位了?！痬 sorry, aren’t any tables left for 7 this ：抱歉，先生。今晚七點(diǎn)沒有空位了?！痬 afraid that we can only guarantee a table before 8:00 this ：恐怕我們餐廳只能為您留桌到晚上八點(diǎn)?！痩l give you a 20% ：我們給您八折優(yōu)惠 whose name was the reservation made？ 譯：請問以誰的名義預(yù)訂的？ you e this way please? 譯：請您這邊走。 table is too close to the we move to another table? 譯：這張桌子離廚房太近了，我們能換一張嗎？ restaurant is full might be able to seat you in 20 ：我們餐廳現(xiàn)在沒有空位了。大約20分鐘后我們可以安排您入座?！痵 the take your time and a waiter will e to take your ：這是菜單。請您慢慢看，待會兒服務(wù)員會來幫您寫菜單?！痙 like a variety of typical Chinese ：我們想要點(diǎn)幾個中國特色菜。 arrange a 500 Yuan menu for the five of ：請給我們五個人準(zhǔn)備500元的菜單。 are your specialties?譯：你們的特色菜是什么？ characteristics of Sichuan food are its strong local flavor，which is spicy and ：川菜的特點(diǎn)是有很濃郁的地方風(fēng)味，即麻辣。 kind of cold dishes have you got? 譯：你們這有什么涼菜？’m terribly dish will be replaced ：非常抱歉。這就給您把這道菜換掉。 can choose some snacks from the ：您可以在手推車?yán)镞x些小吃。 specialty of Sweet and Sour Pork is ：糖醋里脊的特點(diǎn)是酥脆?！痬 afraid we do not serve this dish in our I remend something else? 譯：恐怕我們餐廳沒有這道菜。我能給您推薦點(diǎn)別的嗎？ would you like your prawn prepared? 譯：您的蝦準(zhǔn)備怎么做呢？ would like to suggest steaming the fish to remain its ：我建議您蒸著吃以保持魚的新鮮。 I remend sauteed shrimp with green peas? 譯：我向您推薦青豆炒蝦仁，好嗎? restaurant specializes in Guangdong ：我們餐廳的特點(diǎn)是以廣東菜為主。 I repeat your order, sir?譯：先生，我重復(fù)一遍您點(diǎn)的菜嗎？ rush our orders as we are in a ：我們趕時間，請催一下我們的菜。 you like anything else? 譯：請問還需要別的嗎？ you like buffet or a la carte? 譯：請問您要吃自助餐還是點(diǎn)餐？ I remend the chef’s salad?譯：我推薦廚師色拉。 would you like the steak? Medium, medium well or welldone? 譯：請問您的牛排需要半熟、七分熟、還是全熟？ would you like to go with your steak? 譯：您的牛排配什么菜呢？ you like some desserts? 譯：您需要上甜點(diǎn)嗎？ you like to try our special drinks? 譯：您想嘗嘗我們的特飲嗎？’d like to try some Chinese ：我想嘗下中國的白酒。 are available, such as Martini, Manhattan, Gin amp。 do you prefer? 譯：我們有各種雞尾酒，如：馬丁尼、曼哈頓、杜松子酒。您要哪種？ up or on the rocks? 譯： 加不加冰？ I open the bottle for you now? 譯：我現(xiàn)在幫您把瓶子打開好嗎？ 10% service charge has been added to the ：總費(fèi)用中加收了10%的服務(wù)費(fèi)。, I’ll make it clear and inform you as soon as ：對不起，我去弄清楚并盡快告訴您。 you for bringing this matter to our ： along the corridor and the restroom is on your ：順著走廊走，洗手間在您的左手邊。 pay the bill at the cashier’s ：請?jiān)谑浙y臺結(jié)賬。 you please sign here, sir? 譯：先生，請?jiān)谶@兒簽字。 everything to your satisfaction? 譯：請問是否一切都滿意？Part two情景應(yīng)答：：If the guest wants to reserve a table, what information do you have to know?A：I have to know the time for reservation, the number of guests, the name of the guest, his telephone number, special needs and so ：What would you like to say to the guest who walks into your restaurant for dinner?A：Wele to our you have a reservation? ：If you are a hostess, what’s the first thing you have to find out when the guest es? A：I have to find out whether the guest has a reservation or ：What would you like to say if the guest wants a table that has been reserved? A：I’m sorry, table has been reserved, but would you like to have the table over there? ：What would you like to say if the guest wants to know the business hours in your restaurant?A：We’re open from 6:30 10:00 ：Before taking orders for the guest, what should you usually offer? A：I should offer the menu and the wine ：How would you introduce your restaurant to the guest?A：I would tell the guest the business hours, the specialties,