【正文】
s’s 顧客在培訓(xùn)中的表現(xiàn)和培訓(xùn)中顧客數(shù)據(jù)的使用 Customers show up at training and customer data used in training 早期結(jié)果調(diào)節(jié)文化差異 Early results leveraged into culture change 在 6 中,個(gè)人變化與表現(xiàn)密切相關(guān) Personnel changes are clearly linked to performance in Six Sigma 黑帶,綠帶和大黑帶在領(lǐng)導(dǎo)層呈階梯狀上升 BB’s, GB’s and MBB’s move up ladder to leadership positions quickly 人們積極的進(jìn)行 6 的培訓(xùn) People actively pursue Six Sigma training 執(zhí)行新的體系來支持 6 New systems implemented to support Six Sigma 年度報(bào)告清楚的反應(yīng) 6 的效果 Annual reports clearly reflect impact of Six Sigma 15 Breakthrough Technologies, Inc.Step 8: 在文化中確定新方法 Anchor new approaches in the culture216。 Elements 通過顧客和生產(chǎn)力集中行為產(chǎn)生更好的表現(xiàn) Create better performance through customer and productivity focuses behavior 連接改變和成功的關(guān)系 Articulate the connections between change and success 發(fā)展意味著保證領(lǐng)導(dǎo)層的發(fā)展和成功 Develop means to insure leadership development and succession 216。 Delta’s 生意還是照常進(jìn)行-如果 6 消失,沒有人會(huì)注意到 Business as usual if Six Sigma disappeared, no one would notice 提升與 6 活動(dòng)無關(guān) Promotions not linked to Six Sigma activities 沒有大黑帶的內(nèi)部資源的發(fā)展支持計(jì)劃 No development of MBB internal resources to support program 從一個(gè)黑帶到另一個(gè)黑帶,體系和領(lǐng)導(dǎo)方式幾乎沒有什么變化 Few changes in systems and leadership style from one Wave of BB’s to the next 學(xué)生常在培訓(xùn)中表現(xiàn)出對(duì)小的計(jì)劃定義模糊 Students consistently show at training with poorly defined, small projects16 Breakthrough Technologies, Inc.Example of using Metrics to Drive the Program(Actual Q3 Metrics for a $4B Business)17 Breakthrough Technologies, Inc.Simple Summary of Q3 Metrics18 Breakthrough Technologies, Inc.長(zhǎng)期計(jì)劃追蹤 Longterm Program TrackingSix Sigma begins$ less in COPQ29% Increase in Capacity13% Increase in Rolled Yield19 Breakthrough Technologies, Inc.Real Results in the First Year20 Breakthrough Technologies, Inc.領(lǐng)導(dǎo)藍(lán)圖? 用戰(zhàn)略性計(jì)劃闡明藍(lán)圖? 建立生產(chǎn)力基線廠家、范圍? 基于價(jià)值、資源、reg’d、 時(shí)間的優(yōu)先項(xiàng)目? 選擇導(dǎo)入領(lǐng)導(dǎo)層的重點(diǎn)項(xiàng)目? 責(zé)任檢查:業(yè)務(wù)和個(gè)人選擇正確的項(xiàng)目選擇培訓(xùn)合適的人員展開執(zhí)行改善計(jì)劃操作精通管理 維持獲利? 確保正確的領(lǐng)導(dǎo)和所屬? 展開培訓(xùn)計(jì)劃? 致力于培訓(xùn)和應(yīng)用? 確保后備支持的來源? 測(cè)量過程? 分析過程? 改善過程? 控制過程? 經(jīng)常檢查,掃除障礙? 檢核真實(shí)的業(yè)務(wù)影響(財(cái)政)? 持續(xù)溝通進(jìn)步? 與行為管理和 RR聯(lián)系起來? 執(zhí)行有效控制計(jì)劃? 以過程為中心的定期行為培訓(xùn)? 每季度檢查系統(tǒng)的有效性? 不斷識(shí)別和推出新計(jì)劃過程輸出過程輸出 :編號(hào)過程輸入過程輸入 :戰(zhàn)略性年度業(yè)務(wù)目標(biāo)21 Breakthrough Technologies, Inc.現(xiàn)行開展計(jì)劃 Actual Deployment Plan216。 Mar 15 – 行政業(yè)務(wù)小組概述 Executive Business Team Overview216。 Apr 1214 – 公司業(yè)務(wù)小組 Company Business Team Workshop (Officers and Key Directors)216。 Apr 21 – 選擇冠軍 Select Champions (Business Team)216。 Apr 27 May 28 Site Assessments216。 Jun 24 – 冠軍車間 Champion Workshop216。 Jun 24 – 選擇項(xiàng)目并排出優(yōu)先級(jí) Select and prioritize projects216。 Jul 1 – 選擇黑帶和圖表項(xiàng)目 Select BB’s and charter projects216。 Jul 30 – 最終項(xiàng)目 /黑帶評(píng)審 Final project/BB review216。 Aug 1 – 推出黑帶培訓(xùn) Launch BB training22 Breakthrough Technologies, Inc.Lomega 贏得了 Dell公司頒發(fā)的最好的供應(yīng)商的稱號(hào) Iomega Wins Dell Most Improved Supplier Awar