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【正文】 Losses and gains ? Resistance ? Involvement ? Motivation 169。 MSM 2020 Signs of Resistance Individual resistance: ? Complaints ? Errors ? Anger ? Disobeying and stubbornness ? Apathy ? Absence due to illness ? Withdrawal ? . . . . . 169。 MSM 2020 Phases of Transition From Danger to Opportunity 1. Denial 3. Exploration 2. Resistance 4. Commitment 169。 MSM 2020 Reactions to Organizational Change (1) 1. Denial ? “It will not be serious” ? “It has nothing to do with us” 2. Anger ? “What?s wrong with what we have been doing the last few years?” ? “It Is this the reward for years of hard work?” 3. Hustle ? “Now is a bad timing, because …” ? “Well if we were having more money …” 169。 MSM 2020 How to handle these reactions? (1) 1. Denial ? make people aware 187。 Elicit reactions (make people active) 2. Anger ? Listen en build rapport 187。 Let early adaptors take initiative 3. Hustle ? Be clear and make people accountable 187。 Negotiate about implementation proposals 169。 Take decisions and carry them out immediately 187。 “Let us go back to work” 187。 Control, evaluate and celebrate successes 187。 MSM 2020 Do?s and Don?ts: (Some general Basic guidelines for effective Change) 1. Have a good reason for making the change 2. Involve people in the change 3. Put a respected person in charge of the process 4. Create transition management 5. Bring in outsider help 6. Provide training in new values and behavior 7. Establish symbols of change 8. Acknowledge and reward people 169。 MSM 2020 Do?s and Don?ts in Planning ?Make contingency plans ?Allow for the impact on personal performance and productivity ?Encourage employee input ?Anticipate the skills and knowledge that will be needed to master the change ?Set a time table and objectives so you can measure the progress 169。 MSM 2020 Do?s and Don?ts in Implementation ?Provide appropriate training in new skills and coaching in new values and behaviors ?Encourage selfmanagement ?Give more feedback than usual to insure people always know where they stand ?Allow for resistance ?Give people a chance to step back and reflect on what is going on 169。 MSM 2020 The Consultant ? Academic education ? Communicates well ? Creative thinker ? Ethical ? Has strong “work” ? Perseverance ? Socially oriented ? Other (discuss) 169。 MSM 2020 Skills of the Consultant ?Analytical amp。 MSM 2020 Internal vs External ?Costs ?Commitment ?Objectivity/Independence ?Participates in implementation ?“Political” involvement ?Second opinion ?Specific knowledge/experience 169。 MSM 2020 Conclusions ?Different actors (management levels) have different roles ?Managing change requires skills and attitude ?Every change involves gains and losses ?Organizational Change needs careful preparation and planning ?Rewarding is better than punishing ?Resistance is a natural reaction ?The ?Law? of Transition 169。 MSM 2020 7 habits of highly successful people ?Be proactive ?Begin with the end in mind ?Put first things first ?Think Winwin ?Seek first to understand, then to be understood ?Synergize ?Sharpen the saw After St. Covey
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