organizationalchangeprocessesinchina(ppt69)-經(jīng)營管理-wenkub.com
2025-08-02 14:59 本頁面
【正文】 MSM 2020 Conclusions ?Different actors (management levels) have different roles ?Managing change requires skills and attitude ?Every change involves gains and losses ?Organizational Change needs careful preparation and planning ?Rewarding is better than punishing ?Resistance is a natural reaction ?The ?Law? of Transition 169。 MSM 2020 Skills of the Consultant ?Analytical amp。 MSM 2020 Do?s and Don?ts in Implementation ?Provide appropriate training in new skills and coaching in new values and behaviors ?Encourage selfmanagement ?Give more feedback than usual to insure people always know where they stand ?Allow for resistance ?Give people a chance to step back and reflect on what is going on 169。 MSM 2020 Do?s and Don?ts: (Some general Basic guidelines for effective Change) 1. Have a good reason for making the change 2. Involve people in the change 3. Put a respected person in charge of the process 4. Create transition management 5. Bring in outsider help 6. Provide training in new values and behavior 7. Establish symbols of change 8. Acknowledge and reward people 169。 “Let us go back to work” 187。 Negotiate about implementation proposals 169。 Elicit reactions (make people active) 2. Anger ? Listen en build rapport 187。 MSM 2020 Reactions to Organizational Change (1) 1. Denial ? “It will not be serious” ? “It has nothing to do with us” 2. Anger ? “What?s wrong with what we have been doing the last few years?” ? “It Is this the reward for years of hard work?” 3. Hustle ? “Now is a bad timing, because …” ? “Well if we were having more money …” 169。 MSM 2020 Signs of Resistance Individual resistance: ? Complaints ? Errors ? Anger ? Disobeying and stubbornness ? Apathy ? Absence due to illness ? Withdrawal ? . . . . . 169。 MSM 2020 Rollout change 1. Preparation 2. Planning 3. Transition structures 4. Implementation (= rollingout) 5. Reward 169。 Vrakking, 1995 169。 MSM 2020 Vision and Strategy ? 169。 MSM 2020 ?Box 8: Cooperation ? Problem solving ? Teamplay ? Coordination of ideas ? Meeting styles ? etc. 169。 MSM 2020 ?Box 4: Stakeholders ? CEO / Board of directors ? Pressure groups ? Customers ? Employees ? Financier ? etc. 169。 MSM 2020 ?Box 1: Goals and methods ? Core activities ? Strategic planning ? Marketing ? Financing ? etc. 169。 Sales Dept. Legend: Officially designed reporting line Delegated tasks to DGD by the GD, But are subject to frequent changes Organisation Chart of LHC 169。 Vrakking, 1996. 169。 MSM 2020 Phases of a Change Program Step 0: determine internal and external pressure/demands for change Step 1: Make up diagnosis Step 3: Determine vision and strategy Step 4: Action Planning: design and develop the Change Program Step 5: Structure the Change Process Step 6: Determine Change dynamics Step 7: Determine Change Strategies and Methods Step 8: Implement Step 9: Evaluate and Adjust/Correct 169。 MSM 2020 Core principles (1) (How to make it work) 1. Use Goal orientation There must be Clarity about: ? problem situation ? Goals ? Criteria for success ? Organization ? Planning ? Control
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