organizationalchangeprocessesinchina(ppt69)-經(jīng)營管理(參考版)
2024-08-20 14:59本頁面
【正文】 MSM 2020 People don’t hate to change. People hate to be changed! 169。 MSM 2020 Consultant Selecting criteria ? Professional integrity ? Professional petence ? Firm and consultant ? Knowledge of industry ? Understanding of country and culture ? Skills (?hard? and ?soft?) ? Creativity and innovation ? Rapport with consultant ? Assignment design ? Capacity to deliver ? Ability to mobilize resources ? Costs ? Image / reputation ? Other (discuss...) 169。 diagnostic ?Communication skills (360 degree) ?Influencing skills + adequate use of power ?Management skills ?Marketing/sales abilities ?Problem finding/solving ?Self discipline/ethical sensibility ?Social skills 169。 MSM 2020 Roles of the consultant ?RESOURCE: ? Connections ? Expertise ? Problem solving (content) ? Service ?PROCESS: ? Change agent ? Coach ? Problem finder/solver (processes) ? Social methodology ? Sparring partner ? Trainer 169。 MSM 2020 Do?s and Don?ts in Implementation (continued) ?Encourage people to think and act creatively ?Look for any ?opportunity? created by the change ?Allow for withdrawal and return of people who are temporarily resistant ?Collaborate ?Monitor the change process 169。 MSM 2020 Transition Structures ?Create a transition management group to oversee the change (project team). ?Develop temporary policies and procedures during the change. Demonstrate flexibility to try new things. Loosen control and procedures. ?Create new munication channels. ?Meet frequently to monitor the unforeseen to give feedback, or to check on what is happening. 169。 MSM 2020 Do?s and Don?ts in Preparation ?Prepare your employees ?Describe the change as pletely as you can ?Research what happened during the last change ?Assess the anizational readiness ?Don?t make additional changes that aren?t critical/necessary 169。 Use team building, make up new goals 169。 Support process of learning and adaptation 6. Acceptance ? Reinforce 187。 Make implementation irreversible 5. Acquiescence ? Give support 187。 MSM 2020 How to handle these reactions? (2) 4. Depression (silence) ? no return statement 187。 Communicate goals and vision 187。 Show understanding for emotions 187。 Confrontation with figures, clients, publicity, etc. 187。 MSM 2020 Reactions to Organizational Change (2) 4. Depression ? “I give up, they will never listen to me” ? “They are always just doing what they like” 5. Acquiescence ? “Actually I don?t really care anymore” ? “I will just let things happen” 6. Acceptance ? “Actually it also has some benefits” ? “Well of course it was unacceptable to keep things as they were” 169。 MSM 2020 Phases in mourning process 1. Denial 2. Anger 3. Hustle 4. Depression 5. Acquiescence 6. Acceptance 169。 MSM 2020 Signs of Resistance Organizational resistance: ? Accidents ? Increase in worker?s pensation claims ? Increased absenteeism ? Gossip ? Sabotage ? Increase in health care claims ? Lowered productivity 169。 MSM 2020 Types of Loss Change always implies losing some things. Examples of things that people might fear they could lose are: o Security o St
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