organizationalchangeprocessesinchina(ppt69)-經(jīng)營(yíng)管理-資料下載頁(yè)
【導(dǎo)讀】Whatischange?ResponsestoChange. EntrancetoWTO. Consequences?Advantages. Disadvantages. Threats. Opportunities. Timescope. PETS-dimensions. Structure. Culture. Leadership&Management. NewversusOld. Differenceswith?western?stylebusiness. Development. Etc.Typesofchange. Waysofchanging. ResponsestoChange. Coreprinciples. Improvement. Innovation. Transformation. ImposedChange. Easy. Quick. Shortterm. Resistance. EvokedChange. Complex. Longterm. Commitment. Sustaining. Social(HR)considerations. Culturalaspects. Typeofbusiness. Sizeofanization. Urgencyofproblems(need). Historyofanization. Maturityofpeople. problemsituation. Goals. Criteriaforsuccess. Organization. Planning. Control. Seekinformation. Summarize. Analyze. Feedback. Structures. Behavior. Culture. Betterdecisions. Usefeedback. Training. Givesupport
【正文】 llow for the impact on personal performance and productivity ?Encourage employee input ?Anticipate the skills and knowledge that will be needed to master the change ?Set a time table and objectives so you can measure the progress 169。 MSM 2020 Transition Structures ?Create a transition management group to oversee the change (project team). ?Develop temporary policies and procedures during the change. Demonstrate flexibility to try new things. Loosen control and procedures. ?Create new munication channels. ?Meet frequently to monitor the unforeseen to give feedback, or to check on what is happening. 169。 MSM 2020 Do?s and Don?ts in Implementation ?Provide appropriate training in new skills and coaching in new values and behaviors ?Encourage selfmanagement ?Give more feedback than usual to insure people always know where they stand ?Allow for resistance ?Give people a chance to step back and reflect on what is going on 169。 MSM 2020 Do?s and Don?ts in Implementation (continued) ?Encourage people to think and act creatively ?Look for any ?opportunity? created by the change ?Allow for withdrawal and return of people who are temporarily resistant ?Collaborate ?Monitor the change process 169。 MSM 2020 The Consultant ? Academic education ? Communicates well ? Creative thinker ? Ethical ? Has strong “work” ? Perseverance ? Socially oriented ? Other (discuss) 169。 MSM 2020 Roles of the consultant ?RESOURCE: ? Connections ? Expertise ? Problem solving (content) ? Service ?PROCESS: ? Change agent ? Coach ? Problem finder/solver (processes) ? Social methodology ? Sparring partner ? Trainer 169。 MSM 2020 Skills of the Consultant ?Analytical amp。 diagnostic ?Communication skills (360 degree) ?Influencing skills + adequate use of power ?Management skills ?Marketing/sales abilities ?Problem finding/solving ?Self discipline/ethical sensibility ?Social skills 169。 MSM 2020 Internal vs External ?Costs ?Commitment ?Objectivity/Independence ?Participates in implementation ?“Political” involvement ?Second opinion ?Specific knowledge/experience 169。 MSM 2020 Consultant Selecting criteria ? Professional integrity ? Professional petence ? Firm and consultant ? Knowledge of industry ? Understanding of country and culture ? Skills (?hard? and ?soft?) ? Creativity and innovation ? Rapport with consultant ? Assignment design ? Capacity to deliver ? Ability to mobilize resources ? Costs ? Image / reputation ? Other (discuss...) 169。 MSM 2020 Conclusions ?Different actors (management levels) have different roles ?Managing change requires skills and attitude ?Every change involves gains and losses ?Organizational Change needs careful preparation and planning ?Rewarding is better than punishing ?Resistance is a natural reaction ?The ?Law? of Transition 169。 MSM 2020 People don’t hate to change. People hate to be changed! 169。 MSM 2020 7 habits of highly successful people ?Be proactive ?Begin with the end in mind ?Put first things first ?Think Winwin ?Seek first to understand, then to be understood ?Synergize ?Sharpen the saw After St. Covey
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