【正文】
lines Length total number of items within the lines Depth number of versions of each product Product Mix all the product lines offered 產(chǎn)品組合決策 Consistency 811 Intangibility Inseparability Variability Perishability Can’t be seen, tasted, felt, heard, or smelled before purchase. Can’t be separated from service providers. Quality depends on who provides them and when, where and how. Can’t be stored for later sale or use. 服務(wù)的特性 812 Satisfied and Productive Service Empl