【正文】 f 8Discipline Problem Solving ? 增加使用 8D解決問題 ? Develop usage in all parts of our business ? 發(fā)展到各個領(lǐng)域 “ It is now a SauerDanfoss Quality Policy that the 8D format be the standard tool to municate and solve significant problems in the pany.” – EO February 2023 薩澳－丹佛斯的質(zhì)量方針規(guī)定 8D是用來進(jìn)行溝通和解決公司出現(xiàn)的重大問題的標(biāo)準(zhǔn)工具。當(dāng)你打到第 16個洞時，你作了驚人一擊，球剛好停在草坪外。 ? Proven tool for solving manufacturing, assembly, and office problems. ? 解決制造、裝配、辦公室問題的經(jīng)驗證的工具。 8D Problem Solving 8D 問題解決方式 ? Excellent planning, tracking, and documentation tool. ? 優(yōu)秀的計劃、跟蹤和文件管理工具。（網(wǎng)上搜索 “8d problem solving”） SauerDanfoss Problem Solving Toolset 薩澳－丹佛斯解決問題的工具 ? CQAR – Standard problem tool to record and solve customer perceived defects – CQAR是解決客戶質(zhì)量問題的標(biāo)準(zhǔn)工具 ? 8D Problem Solving ? 8步法解決問題 SauerDanfoss Problem Solving Toolset 薩澳－丹佛斯解決問題的工具 Tool to go to for more difficult problems. The CQAR solution can not be determined within 4 hours. 用于解決更困難的問題。 ? Six Sigma – Complex problem solving tool. When 8D has multiple potential root causes and requires more plex tools. – 復(fù)雜問題的解決方式。 8D Problem Solving Process 0. Bee Aware of the Problem 1. Assemble a Team if Necessary 2. Describe the Problem and the Expectation 3. Implement and Verify Interim Containment Actions 5. Define and Verify Permanent Corrective Actions 6. Implement Permanent Corrective Actions 7. Prevent Recurrence 8. JOB WELL DONE! 4. Define and Verify Root Causes 8D 問題解決方式 0. 意識到問題 1. 必要的話，成立一個小組 2. 描述問題和期望 3. 貫徹和核實“臨時圍堵”行動 5. 確定和核實永久性糾正行動 6. 實施永久性糾正行動 7. 防止復(fù)發(fā) 8. 圓滿完成工作！ 4. 確定和核實問題根源 Step 0 第 0步 Bee Aware of the Problem 意識到問題 How We Bee Aware of Problems 我們?nèi)绾我庾R到問題 ? CQAR CQAR ? Customer call 客戶的電話 ? First Pass Yield 首次通過率 ? Quality 質(zhì)量 ? Cost (Excessive scrap, etc.) 成本（過多的報廢，等） ? Delivery 交貨 ? Warranty Data 質(zhì)保期成本 ? ? ？ Step 1 Assemble a Team if Necessary 第一步 若必要組成一個團(tuán)隊 Form a small team of people with the interest and the necessary skills to effectively work through the 8D process. 組成一個小組，小組成員對 8D 有興趣并具有必要的技能，以便能夠有效地完成 8D 的工作 Assemble a Team: Steps 成立一個小組：步驟 ? Select a small number of people ? 選定一小部分人組成一個小組 ? Determine roles ? 確定角色 ? Develop ground rules ? 發(fā)展基本規(guī)則 ? Determine customer ? 確定客戶 ? Determine scope, timetable, deliverables ? 確定范圍、時間表、可交付使用的結(jié)果 Step 2 Describe the Problem and the Expectation 第二步 描述問題和期望 ? Specify the internal/external customer problem by identifying in quantifiable terms the who, what, when, where, why, how, how many (5W2H) for the problem. ? 用可量化的術(shù)語 :來詳細(xì)說明內(nèi)部和外部客戶的問題 ? Describe in quantifiable terms the customer expectation and the vision. ? 用可量化的術(shù)言說明客戶的期望和前景 ? “ who (何人 ), what (何事 ), when (何時 ), where (何處 ), why (為何 ), how (怎樣 ), how many (多少 )” －5W2H 。 ? May require time to collect the data ? 可以規(guī)定時間來收集數(shù)據(jù)。 Tools for Problem Description 描述問題的工具 ? Data Collection ? 數(shù)據(jù)的收集 ? 5W’s 2 H’s ? “ who (何人 ), what (何事 ), when (何時 ), where (何處 ), why (為何 ), how (怎樣 ), how many (多少 )” ? Charting ? 圖表 ? 5 Why’s ? 5 個為什么 5 W’s 2 H’s Who (Customer, end user,) What (What product, What p/n, s/n,) Where (Location, On what machine, ) When (On what dates were failures, After how many hours, ) Why (Include any partial conclusions.) How (Under what circumstances, what type of failure) How many (How many failures, Out of how many total) 5 W’s 2 H’s 誰 (客戶、最終使用者， ) 什么 (什么產(chǎn)品 , 什么零件號 , 系列號 ,) 哪里 (位置 , 在哪臺機(jī)器 , ) 何時 (實效日期 , 故障前的運(yùn)行時間 , ) 為什么 (包括一些部分結(jié)論， ) 程度 (失效時的工況 , 失效類型， ) 多少 (多少故障 , 百分比。 ? Vision Statement ? 遠(yuǎn)景描述 – What will our process look like internally to meet the customer expectation? – 我們什么樣的工藝流程會滿足客戶所期望的？ Expectation Vision Example 客戶的期望和我們解決的前景范例 ? Customer expectation... ? 客戶的期望 ... – Leaks on M46 pumps (in the first 1000 hours of pump life) must not exceed 50 DPM. – M46 泵的泄漏 (在最初的 1000小時泵壽命內(nèi) )不能超過 50DPM. ? Vision... ? 解決的前景 ... – We will have a process that torques M46 fasteners to the production spec with a cpk 2. – 我們將會設(shè)計一個工藝來確保 M46的扭矩在規(guī)定范圍內(nèi) (cpk2) Step 2: Required Information Problem Statement: Who (Customer, end user,) What (What product, What p/n, s/n,) Where (Location, On what machine, ) When (On what dates were failures, After how many hours, ) Why (Include any partial conclusions.) How (Under what circumstances, what type of failure) How many (How many failures, Out of how many total) Customer Expectation: Vision Statement: 第二步：必要的信息 描述問題 : 誰 (客戶、最終使用者， ) 什么 (什么產(chǎn)品 , 什么零件號 , 系列號 ,) 哪里 (位置 , 在哪臺機(jī)器 , ) 何時 (實效日期 , 故障前的運(yùn)行時間 , ) 為什么 (包括一些部分結(jié)論， ) 程度 (失效時的工況 , 失效類型， ) 多少 (多少故障 , 百分比。這種問題在過去 3年，在多個地方的很多 BDRE刀具輸送機(jī)上發(fā)生。 Problem Statements 問題陳述 陳述 : Who? What? Where? When? Why? How? How Many 流量控制閥芯在沒有電控制信號的情況下間歇性地離開中位。 ?– 并非因為電控制信號－需要調(diào)查 ? –需要調(diào)查 ? 需要調(diào)查 Statement: Who? What? Where? When? Why? How? How Many Flow control spool moves from neutral intermittently without an electrical mand signal LA Grant BDRE tool carrier PVG 120 – 155H4776 and 155H4778 proportional valves Multiple locations (exact count is not available) After 500 hours of operation at the customer. ? – not due to electrical mand – needs investigation ? – needs investigation ? needs investigation LA G rant B D R E T ool C arr ier I n t er mi t t en t M o v e Fro m N eu t ral 8 D R ev is ion Da te : Step 1 – A ss em ble a t eam i f n eces sa r y : N am e F un c ti o n C har les T eb bu t t ( F ac ili ta tor ) T ec hn ical Sales ???? Qu ali ty Eg r ???? M fg Eg r ???? Ser vice Eg r / T ec h