咖啡廳早餐自助餐服務(wù)程序-在線瀏覽
2024-08-17 13:18本頁面
【正文】 ，手持餐牌，鞠躬、親切、友善地問候客人：“Good morning. Wele to coffee shop. How many people are there in your party? / Table for one (two)?”早上好，歡迎光臨，請問幾位呢？１）應(yīng)在客人抵達(dá)后１分鐘內(nèi)安排客人就座。 “Would you mind waiting for a while? The table was occupied, and we’recleaning the table now, but I assure we’ll take you seat as soon as it’s cleaned.”請稍等一會，那張臺的客人剛離開，我們正在收拾，我保證，一旦收拾好，馬上讓您入座。4）客人提出需要江邊位時(shí)，而餐廳江邊位已滿時(shí)，不要一口回絕客人，要先幫客人查看一下再答復(fù)客人。s possible now. 請稍等一下，讓我看一看現(xiàn)在是否還有江邊臺。I39。We39。Would you please book the table by the window at next time? And it39。6）凡在門口看餐牌的客人，迎送員要熱情向客人問好，向客人介紹餐廳，推介餐廳品種給客人。 buffet. Please e in and have a look. I hope you will like it?早上好，先生 / 小姐，我們咖啡廳供應(yīng)各式散點(diǎn)美食及自助餐，您可以進(jìn)來看一看，希望您喜歡。This way please. 這邊請。* 告訴客人到自助餐臺取食物和看管好自已的物品。* 如旅行團(tuán)客人不愿按所安排的座位坐，可根據(jù)客人意愿安排就座。 Would you like smoking area or non smoking area? 請問您喜歡吸煙區(qū)還是非吸煙區(qū)？ * 迎送員請客人跟隨她到餐桌旁。* 途中詢問客人的姓名，并在服務(wù)過程中使用。* 到餐臺旁后，詢問客人對餐臺的意見： “ How about this table? / Is this table all right? Mrs. Smith.” 請問史蜜斯太太，這張臺好嗎？* 拉椅、讓座、鋪餐巾。 “May I have a look at your hotel passport, please.”* 如客人住房卡上印有“COAC”或“Including breakfast in coffee shop”的字樣，或客人住2123樓商務(wù)樓層（有另行通知的房號除外），告知客人房間是包自助早餐。Mrs. Smith. Your room is including buffet breakfast. We have prepared the delicious breakfast buffet for you. Please feel free / help yourself to take it. I hope you’ll enjoy it.”先生/小姐，您的房間包括免費(fèi)自助早餐的，我們餐廳已經(jīng)為您準(zhǔn)備好了豐富的自助餐，請您到自助餐臺隨意選取食品，請慢用（指示動作）?！癢ould you like to have a la carte or buffet?”請問你喜歡散點(diǎn)還是自助餐呢？* 告訴用自助餐的客人到自助餐臺取食物和看管好自已的物品。3．迎送員把客情填寫在客情紙上包括臺號、時(shí)間、人數(shù)、客人姓名（座號）客人的類別，如VIP客人則要特別關(guān)照所在區(qū)域的班長、組長做好服務(wù)，并告知餐廳經(jīng)理。應(yīng)該將客人平均帶到各組，盡量避免同時(shí)幾張臺一起安排到同一組，以免影響服務(wù)質(zhì)量。四．服務(wù)１
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