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某酒店管理公司sop體系人力資源管理制度和程序-在線瀏覽

2025-06-03 05:13本頁面
  

【正文】 e policy aims to define the terms and conditions of work and employment benefits entitlements for the different grades and categories of employees.這項政策的目的在于根據(jù)不同的級別和范疇區(qū)分工作情況和員工福利。Procedures程序1. There are 5 grades of Employees:員工級別有5種:. Senior Executive Committee SE高級行政人員. Department Head A AA級部門經(jīng)理. Department Head B BB級部門經(jīng)理. Senior Supervisor amp。主管. General Employee – Grade 1 and 2 G1/G2普通員工-一級和二級. Trainee amp。臨時工Please refer to Manning Guide for different grades of Employees.請查閱不同級別員工人員配備指南。. Local ExpatriateEmployees who are Chinese nationals hired from outside of city where the Hotel is located. 此類員工是在當?shù)鼐频旯ぷ鞯木哂兄袊鴩钠渌鞘械娜恕?Marketing(A1), 市場營銷總監(jiān)(A1)Director of Famp。 Beverage Manager, 餐飲部經(jīng)理Executive Chef, 行政總廚EDP Manager, 電腦部經(jīng)理Purchasing Manager, 采購經(jīng)理Human Resources Manager, 人事經(jīng)理Training Manager, 培訓經(jīng)理Director Of Sales 銷售總監(jiān)Front Office Manager, 前廳部經(jīng)理Executive Housekeeper, 行政管家Security Manager. 保安部經(jīng)理Level “B2” Executive Assistant, 行政助理Credit Manager, 信貸經(jīng)理Cost Controller, 成本控制經(jīng)理Asst. Purchasing Manager 采購部副經(jīng)理Asst. Chief Engineer, 行政副廚Sales Manager, 銷售經(jīng)理PR Manager, 公關經(jīng)理Famp。 Manager, Chinese Restaurant, Banquet Manager), 餐飲部營業(yè)部門經(jīng)理(酒吧經(jīng)理,西餐廳經(jīng)理,中餐廳經(jīng)理,宴會經(jīng)理),Catering Manager, 餐飲經(jīng)理Chief Stewarding, 管事部經(jīng)理Outlet Chef (Western Kitchen Chef, Sous Chef, Pastry Chef, Chinese Kitchen Chef), 營業(yè)部門廚師(西廚房廚師長,副廚師長,餅房廚師長,中廚房廚師長),Asst. F/O Manager, 前廳部副經(jīng)理Asst. F/O GSM, 賓客服務經(jīng)理Chief Concierge, 禮賓部經(jīng)理Asst. Executive Housekeeper, 行政管家助理Laundry Manager, 洗衣房經(jīng)理Health Club Manager 康樂部經(jīng)理Asst. Security Manager, 保安部副經(jīng)理Level SS Engineering Duty Manager(SS), 工程部值班經(jīng)理Sous Chef(SS), 西廚房副廚師長HR Officer, Training Officer(SS),人事官員,培訓官員GSMService Center(SS), 賓客服務經(jīng)理-服務中心Asst. Pastry Chef(SS), 餅房副廚師長Security Duty Manager(SS), 保安部值班經(jīng)理Staff Canteen Supervisor(SS), 員工餐廳主管Level S (Accountable for the quality of all work performed within their area of responsibility, including management Shift Leader,) (責任所在區(qū)域的所有工作表現(xiàn)及質(zhì)量,包括管理領班)Translator(S), 翻譯Secretary to Executive Committee Member / Level A(S), 行政委員會成員秘書Payroll Master(S), 工資員A/P, A/R Supervisor(S), 應付/應收主管EDP Assistant(S), 電腦部助理Purchasing Officer(S), 采購官員Ine Audit(S), 收益審計Cashier Supervisor(S), 收銀主管Engineering Section Supervisor(S), 工程部區(qū)域主管Doctor(S), 醫(yī)生Staff Canteen Chef(S), 員工餐廳廚師長PR Assistant(S), 公關部助理Sales Executive(S), 銷售助理Reservation Supervisor(S), 預訂部主管Famp。B Outlet Supervisor(S), 餐飲部各餐廳主管Stewarding Supervisor(S), 管事部主管Chef De Partie(S), 廚房主管Front Desk Supervisor(S), GSO Supervisor(S), 前臺主管,賓客服務主管Club Floor Supervisor(S), 行政樓層主管Bell Section Supervisor(S), 行李房主管Housekeeping Supervisor (Floor Supervisor, PA Supervisor, Laundry Supervisor, Uamp。B Outlet Captain 餐飲部各營業(yè)部門領班 Famp。B Service Attendant 餐飲部服務員 Butler 貼身管家 Bartender 吧員 Commis Chef (qualified) 廚師助手(有資格的) Bakers 面點師 Famp。B Kitchen Help 餐飲部廚房幫工PA Attendant公衛(wèi)服務員 Window Cleaner 門窗清潔員 Steward 管事員Timekeeper 打卡員Vegetable Cleaner 蔬菜清洗員 Cafeteria Attendant, 員工餐廳服務員 Laundry Attendant (Washer, Presser, etc.) 洗衣房服務員Linen Room Attendant, 布草房服務員 Pantry Helper 餐具室助手 STANDARD OPERATING PROCEDURESSubject : Recruitment Policy Effective Date : Oct. 01, 2003 招聘制度Policy No. : HR03 Issued by : HR DirectorPage : 7 Approved by : General ManagerDistribution : Senior Executive Committee Department Heads Aamp。Policy Statement 政策說明It is the policy of the Goodwin Hotel to clearly outline the procedures pertinent to the recruitment and employment of personnel within the Hotel.嘉盛酒店政策規(guī)定:對與酒店員工招聘及雇傭有關的所有程序應進行明確說明。在人員請雇單未獲批準前,不得對任何職位空缺進行補充。Promotion should be from within the Hotel whenever possible.升職應盡可能首先考慮酒店內(nèi)部員工。 Procedures 程序 1. Replacement of Employees 人員更換As vacancies arise, the Department Head concerned has to plete and submit a Personnel Requisition Form to their respective Division Head for approval and forward to the Human Resources Director. The Human Resources Director will then validate the request and forward the Personnel Requisition Form to General Manager for approval. Upon receipt of the approved Personnel Requisition Form, the Human Resources Director/ Personnel Manager will take action to fill in the vacancy and provide feedback to the Department Head concerned by returning a copy of the approved Personnel Requisition Form.出現(xiàn)空缺后,相關部門經(jīng)理須填寫人員請雇單并由其部門總監(jiān)審批后轉(zhuǎn)給人力資源總監(jiān)。人力資源總監(jiān)/人事經(jīng)理收到由總經(jīng)理批準的人員請雇單后,進行人員招聘補充空缺并將獲準的人員請雇單的復印件反饋相關部門。此時,相關部門經(jīng)理須將人員請雇單連同一份書面說明遞交部門總監(jiān)進行批示后轉(zhuǎn)至人力資源總監(jiān)。審批通過后,人力資源總監(jiān)將采取必要行動填補空缺。發(fā)放及收轉(zhuǎn)求職申請表應由人力資源部負責。 Screening of Applications篩選求職申請 Prior to the first interview, the Human Resources Department will screen all the applications. 第一次面試前,人力資源部頒將對所有求職申請進行篩選。人力資源部將使用面試評估表核實申請人的個人信息詢問其工資要求。If the applicant is found unsuitable or immediate feedback is not possible, the Human Resources Department shall keep the applicant informed of the status in a sincere, direct and timely manner. 如認為申請人不合適或不能及時反饋意見,人力資源部須真誠、直接并及時向申請人說明情況。The rating and ments of applicant shall be clearly stated on the appropriate column of the Application Form along with the signature of the interviewer.面試者應在求職評估表的相應欄目內(nèi)清楚填寫對申請人的評分及評語,并簽字。 Marketing 營銷副總監(jiān) Sales Manager 銷售經(jīng)理 Public Relations Manager 公關經(jīng)理 Food amp。 Beverage Outlet Managers 餐飲營業(yè)部門經(jīng)理 Assistant Food amp。如申請人是由相關部門經(jīng)理所派代表面試且認可的,則其申請須再轉(zhuǎn)交相關部門經(jīng)理/總監(jiān)最終審批。部門經(jīng)理應在求職評估表上注明“已告知結(jié)果”或“請告知結(jié)果”說明是否需要書面通知申請人。書面通知書必須由人力資源總監(jiān)簽發(fā)。5. Tentative Offer and Employment Contract Upon receipt of the selected applicant’s file, the Human Resources Director will sign on the Interview Evaluation Form confirming that all data has been obtained and they are in pliance with the Hotel policy and appropriate Labor Laws.收到選定申請人的資料,人力資源總監(jiān)將在求知評估表上簽字,確認獲取所有信息且與酒店政策及相關勞動法規(guī)保持一致。 Where a preemployment reference check is required for whatever reason, the Human Resour
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