【正文】 . 面向綜合管理的需求 ..................................................................................................129. 團隊管理 ..............................................................................................................129. 員工管理 ..............................................................................................................129. 考核管理 ..............................................................................................................129. 成本管理 ..............................................................................................................129. 工作計劃管理 ......................................................................................................129. 信息交流管理 ......................................................................................................129. 流程管理 ..............................................................................................................130. 系統(tǒng)管理的需求 ..........................................................................................................130. 職責(zé)與權(quán)限管理 ..................................................................................................130. 系統(tǒng)監(jiān)控 ..............................................................................................................130. 操作日志管理 ......................................................................................................130. 系統(tǒng)日志管理 ......................................................................................................130. 數(shù)據(jù)備份 ..............................................................................................................130第 6 章. 本地網(wǎng)級功能需求 ......................................................................................................131. 面向信息管理的需求 ..................................................................................................131. 大客戶資料管理 ..................................................................................................131. 知識庫管理 ..........................................................................................................131. 文檔管理 ..............................................................................................................131. 面向業(yè)務(wù)運營的需求 ..................................................................................................1314 / 156. 大客戶服務(wù) ..........................................................................................................131. 市場營銷管理 ......................................................................................................132. 銷售管理 ..............................................................................................................134. 面向經(jīng)營決策的需求 ..................................................................................................135. 綜合查詢需求 ......................................................................................................135. 綜合統(tǒng)計需求 ......................................................................................................135. 綜合分析需求 ......................................................................................................135. 面向綜合管理的需求 ..................................................................................................135. 團隊管理 ..............................................................................................................135. 員工管理 ..............................................................................................................136. 考核管理 ..............................................................................................................136. 成本管理 ..............................................................................................................136. 工作計劃管理 ......................................................................................................136. 信息交流管理 ......................................................................................................136. 系統(tǒng)管理的需求 ..........................................................................................................136. 職責(zé)與權(quán)限管理 ..................................................................................................136第 7 章. 系統(tǒng)接口 ......................................................................................................................137. 概述 ..............................................................................................................................137. 接口實現(xiàn)原則 ..............................................................................................................138. 系統(tǒng)內(nèi)部接口 ..............................................................................................................139. 全國系統(tǒng)與省系統(tǒng)間的接口 ..............................................................................139. 系統(tǒng)外部接口 ..............................................................................................................142. 與資源管理系統(tǒng)間的接口 ..................................................................................142. 與九七系統(tǒng)間的接口 ..........................................................................................143. 與計費系統(tǒng)間的接口 ..........................................................................................144. 與客服系統(tǒng)間的接口 ..........................................................................................145第 8 章. 系統(tǒng)的非功能性指標 ..................................................................................................147. 性能需求 ......................................................................................................................147. 安全性需求 ..................................................................................................................147. 可維護性需求 ..............................................................................................................148. 可用性需求 .................................................