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us on the job ?Long hours symbolize contributions ?Blame the matrix in event of failure ?Assertive ?Open ?Focus on the oute of job ?Getting job done symbolizes contributions ?Fun Skills ?Drive and execution ?Industry knowledge ?Flexibility, versatility ?Technical innovation ?Listening ?Persuasion ?Management ?Drive and execution ?Long run perspective ?Ability to tolerate conflicting priorities ?Industry knowledge ?Field expertise ?Leadership ?Customer knowledge ?Drive and execution ?Effective listening ?Teamwork ?Field of expertise ?Outofthebox thinking Page 6 Service Profit Chain Internal Service Quality Revenue Growth Profitability Employee Satisfaction Employee Retention Employee Productivity External Service Value Customer Satisfaction Customer Loyalty Page 7 resulting in the delivery of our revenue and margin FINANCIAL mitments constantly, creatively finding better OPERATIONAL ways to deliver our unique value proposition Talented, motivated, empowered PEOPLE and bee the 1 or 2 player in each MARKET where we pete so we create unique value for our CUSTOMER As we help them meet their mission Balanced Scorecard and the Profit/Value Chain Page 8 Human Resource Management Compensation amp。 Benefits Recruitment, Termination, Transfer etc. Employee Relations Mgt. Performance Mgt. Career Development