【正文】 .................................................. 4 文檔簡介 ................................................................................................................................ 4 文檔用途 ................................................................................................................................ 4 文檔結(jié)構(gòu) ................................................................................................................................ 4 術(shù)語 ......................................................................................................................................... 5 第 2 章 變更管理流程簡介 ................................................................................................................ 6 流程基本概念 ........................................................................................................................ 6 流程目的 ................................................................................................................................ 6 流程范圍 ................................................................................................................................ 7 流程主要內(nèi)容 ........................................................................................................................ 7 流程業(yè)務(wù)價(jià)值 ........................................................................................................................ 8 第 3 章 變更管理流程設(shè)計(jì) ................................................................................................................ 8 流程執(zhí)行原則 ........................................................................................................................ 8 流程常規(guī)原則 ................................................................................................................... 8 CAB/ECAB 建立原則 ....................................................................................................... 9 風(fēng)險(xiǎn)評(píng)估原則 ................................................................................................................. 10 審批原則 ......................................................................................................................... 10 通知原則 ......................................................................................................................... 11 目標(biāo)時(shí)間政策 ................................................................................................................. 11 前導(dǎo)時(shí)間政策 ................................................................................................................. 12 回退原則 ......................................................................................................................... 12 流程相關(guān)定義 ...................................................................................................................... 12 變更信息項(xiàng) ..................................................................................................................... 12 變更狀態(tài)代碼 ................................................................................................................. 14 變更類 型 ......................................................................................................................... 14 變更分類 ......................................................................................................................... 15 變更優(yōu)先級(jí) ..................................................................................................................... 15 變更管理流程設(shè)計(jì)說明書 3 變更關(guān)閉代碼 ................................................................................................................. 16 流程角色和職責(zé)定義 .......................................................................................................... 17 變更流程經(jīng)理 ................................................................................................................. 17 變更評(píng)審委員會(huì) ............................................................................................................. 18 變更請(qǐng)求者 ..................................................................................................................... 19 變更實(shí)施者 ..................................................................................................................... 19 角色映射 ......................................................................................................................... 20 流程概要設(shè)計(jì) ...................................................................................................................... 21 流程詳細(xì)設(shè)計(jì) ...................................................................................................................... 22 變更啟動(dòng)與記錄 ............................................................................................................. 22 變更評(píng)估與審批 ............................................................................................................. 24 變更計(jì)劃與排程 ............................................................................................................. 26 變更實(shí)施 ......................................................................................................................... 27 變更完成與關(guān)閉 ............................................................................................................. 29 緊急變更評(píng)估和執(zhí)行 ..................................................................................................... 30 緊急變更的驗(yàn)證 ............................................................................................................. 31 變更流程與其他流程的關(guān)系 ............................................................................................. 32 流程衡量指標(biāo)及報(bào)表 ..................