【正文】
ce is 服務(wù)是企業(yè)的……,Root of Image 形象之本 Source of Fortune 財(cái)富之源 Way of Competition 競(jìng)爭(zhēng)之道,Hospitality industry 酒店行業(yè),Intense competition 激烈的市場(chǎng)競(jìng)爭(zhēng) Higher customer expectations 顧客期望值越來越高 Similar products in the market place 同行業(yè)產(chǎn)品類似 服務(wù)成為競(jìng)爭(zhēng)的關(guān)鍵 We distinguish our Hotel by Quality Service,What is Service 什么是服務(wù)?,Service 服務(wù),Internal 內(nèi)部 (Invisible 不可視),External 對(duì)外 (visible 可視),Planning 計(jì)劃,Standardize 標(biāo)準(zhǔn),Preparation 準(zhǔn)備,Front Line Staff 一線員工,Presentation 展示,Customer 客人,What is Service 什么是服務(wù)?,Service is a process thru which value is added to a product and presented to the custome