員工滿意度與顧客滿意度關(guān)系調(diào)查報(bào)告論文-展示頁
2025-07-07 03:15本頁面
【正文】 顧客滿意度，企業(yè)忽視了員工滿意度和客戶滿意度的聯(lián)系分析。然后進(jìn)一步對員工滿意度和顧客滿意度兩方面的影響因素進(jìn)行分析。 關(guān)鍵詞：員工滿意度 顧客滿意度 關(guān)系分析Abstract With the rapid development of society, the enterprise mode is in the constantly changing, and enterprise management idea for the nature of enterprise, employees and customers what role is always the key social controversy. The problem concerns more focus on customer satisfaction, employee satisfaction or ignored the enterprise employee satisfaction and customer satisfaction, contact analysis. Therefore, this article will firstly dicuss research status of the employee satisfaction and customer satisfaction home and abroad. Then this paper will analyse the effecting factors of employee satisfaction and customer satisfaction. On this basis, bining the cases of the Shanghai ZiJinShan hotel. Finally, the thesis gets the conclusion that we should promote customer satisfaction through improving employee satisfaction t and put forward four reasonable measures.Keywords employee satisfaction customer satisfaction relation analysis目錄一、引言 1二、員工滿意度和顧客滿意度基礎(chǔ)理論研究 1 1 2三、調(diào)查結(jié)果 3四、通過提高員工滿意度從而提高顧客滿意度的措施 20，從而提高顧客滿意度 20，構(gòu)建優(yōu)良企業(yè)文化 20，提高產(chǎn)品服務(wù)質(zhì)量 21 22五、總結(jié) 22六、參考文獻(xiàn) 23 第十二屆“挑戰(zhàn)杯”大學(xué)生課外學(xué)術(shù)科技競賽作品一、引言隨著新經(jīng)濟(jì)時(shí)代的到來，知識經(jīng)濟(jì)的日益發(fā)展，企業(yè)的管理模式在不斷發(fā)生變化，企業(yè)的經(jīng)營理念也因企業(yè)的性質(zhì)而不同。正如美國奧辛頓工業(yè)公司的總裁對此總結(jié)出的一條“黃金法則”：“關(guān)愛你的客戶，關(guān)愛你的員工，那么市場就會(huì)對你倍加關(guān)愛”。二、員工滿意度和顧客滿意度基礎(chǔ)理論研究員工滿意度是指一個(gè)員工通過對企業(yè)所感知的效果與他的期望值相比較后所形成的感覺狀態(tài)，是員工對其需要已被滿足程度的感受。員工滿意度，不僅是企業(yè)員工的幸福指數(shù)，還是企業(yè)管理的“晴雨表”，
環(huán)評公示相關(guān)推薦
鄂ICP備17016276號-1