【正文】 。 Too much emphasis on the form of professional ethics education while ignoring the specific effectiveness.Based on the above findings, it is remended that the basic strategy for promoting customs officers to ply with professional ethics is outside the control contributed to the law。 Idealization of professional ethics requirements while ignoring the value identification and needs of customs officers。 Customs officers 39。 professional ethics, attitudes and actions of colleagues, and the professional responsibility awareness will significantly affect their professional ethics pliant behavior。 Although customs officers can well ply with the principles and guidelines of major professional ethics, the routine and operational rules pliance is not very good.(2) The professional ethics pliance of Customs officers is primarily normative, but also can be affected by some instrumental factors。關(guān)鍵詞：海關(guān)關(guān)員；職業(yè)倫理；遵從；促進機制 中圖分類號：D648AbstractIt is generally known that civil servants are the concrete manifestation of government39。海關(guān)關(guān)員的職業(yè)倫理遵從的基本促進策略是：以“外控”促成“內(nèi)律”；實施分類促進策略。經(jīng)定量分析發(fā)現(xiàn)：（1）大多數(shù)海關(guān)關(guān)員有較強的職業(yè)倫理意識、較好地遵守了職業(yè)倫理規(guī)則；海關(guān)關(guān)員能較好地遵守原則性和重大的職業(yè)倫理準則，但對日常性的和操作性細則的遵守不是很好；（2）海關(guān)關(guān)員的職業(yè)倫理規(guī)則遵從主要是規(guī)范性的，但工具性因素也對其產(chǎn)生一定的影響；海關(guān)關(guān)員的職業(yè)倫理觀、海關(guān)關(guān)員所在單位同事的壓力、職業(yè)責任意識顯著性地影響其職業(yè)倫理遵從行為；職業(yè)倫理宣傳和教育、職業(yè)倫理的可行性、違反職業(yè)倫理被發(fā)現(xiàn)的概率以及懲罰力度，一定程度影響其職業(yè)倫理遵從行為；（3）海關(guān)關(guān)員的職業(yè)倫理遵從水平與其性別、年齡、工齡、職級有顯著相關(guān)性，與學歷和崗位無顯著關(guān)聯(lián)。學校代碼： 10246學 號： 12210170077碩 士 學 位 論 文 （專業(yè)學位）海關(guān)關(guān)員職業(yè)倫理遵從及其促進機制研究 ——以黃埔海關(guān)為例Professional ethics pliance of Customs officers and its promotion mechanisms—A case study in Huangpu Customs院 系：專 業(yè)： 公共管理姓 名：指 導 教 師： 完 成 日 期： 2014年10月目 錄摘 要 1Abstract 2第一章 導論 4第一節(jié) 選題說明 4一、研究背景 4二、研究目標 4三、研究重點和難點 5第二節(jié) 文獻綜述 5一、職業(yè)倫理相關(guān)研究 5二、行政倫理相關(guān)研究 7三、規(guī)則遵從相關(guān)研究 9第三節(jié) 研究假設 12一、關(guān)于海關(guān)關(guān)員職業(yè)倫理遵從的狀況 12二、關(guān)于海關(guān)關(guān)員職業(yè)倫理遵從的影響因素 12三、關(guān)于海關(guān)關(guān)員職業(yè)倫理遵從的促進機制 13第四節(jié) 研究方法 13一、問卷調(diào)查法 13二、深度訪談法 14三、定量分析法 14四、定性分析法 14第五節(jié) 研究框架 14第六節(jié) 研究意義 15一、理論意義 15二、實踐意義 15第二章 研究設計 17第一節(jié) 訪談設計 17一、訪談總體設計 17二、訪談內(nèi)容分析 17第二節(jié) 問卷設計 21一、調(diào)查問卷總體設計 21二、海關(guān)關(guān)員職業(yè)倫理遵從水平問卷設計 22（一）海關(guān)職業(yè)倫理的涵義 22（二）海關(guān)職業(yè)倫理的概念操作化 24三、海關(guān)關(guān)員職業(yè)倫理遵從影響因素問卷設計 25（一）職業(yè)倫理遵從的理論基礎 25（二）海關(guān)關(guān)員職業(yè)倫理遵從影響因素的概念操作化 26（三）海關(guān)關(guān)員職業(yè)倫理遵從影響因素題項設計 27四、海關(guān)關(guān)員職業(yè)倫理遵從促進機制問卷設計 28第三節(jié) 調(diào)查問卷的構(gòu)成 28第三章 數(shù)據(jù)分析及研究驗證 30第一節(jié) 被試的結(jié)構(gòu)分析 30一、研究個案特點 30二、樣本總體情況分析 31第二節(jié) 信度與效度 33一、問卷的信度 33二、問卷的效度 33第三節(jié) 海關(guān)關(guān)員職業(yè)倫理遵從情況分析 35一、關(guān)員職業(yè)倫理遵從總體情況自我評價 35二、關(guān)員職業(yè)倫理遵從具體表現(xiàn)自我評價 36第四節(jié) 海關(guān)關(guān)員職業(yè)倫理遵從影響因素分析 37一、職業(yè)倫理遵從主要影響因素評述 37二、職業(yè)倫理遵從主要影響因素的回歸分析 41三、人口學特征的影響分析 44四、關(guān)員對倫理失范的自我解釋 47五、小結(jié) 47第五節(jié) 海關(guān)關(guān)員職業(yè)倫理遵從促進措施分析 48第六節(jié) 研究假設檢驗結(jié)果 49第四章 研究結(jié)論與建議 51第一節(jié) 研究結(jié)論 51一、海關(guān)職業(yè)倫理建設存在問題 51二、海關(guān)職業(yè)倫理遵從促進方向 53第二節(jié) 海關(guān)職業(yè)倫理促進機制 54一、倫理培育機制 54二、倫理成本機制 57三、倫理激勵機制 58四、倫理監(jiān)督機制 60第三節(jié) 后續(xù)研究建議 61一、調(diào)查分析的局限性 61二、后續(xù)研究建議 61參考文獻 63附錄一 訪談提綱 67附錄二 海關(guān)關(guān)員職業(yè)倫理遵從調(diào)查問卷 68致 謝 7274摘 要公務員是政府管理和公共服務的具體體現(xiàn)者，任何一個國家的法治水平歸根結(jié)底體現(xiàn)在其公務員的規(guī)則遵從水平上。本文以規(guī)則遵從作為研究焦點和分析視角，以黃埔海關(guān)關(guān)員為研究對象，通過問卷調(diào)查、深度訪談和統(tǒng)計分析等方法，實證性地回答了海關(guān)關(guān)員職業(yè)倫理遵從的三個方面的核心問題：（1）海關(guān)關(guān)員對職業(yè)倫理的遵行情況如何？海關(guān)關(guān)員的職業(yè)倫理遵從主要是規(guī)范性的，還是工具性的？（2）哪些因素影響了海關(guān)關(guān)員的職業(yè)倫理遵從？（3）如何促進海關(guān)關(guān)員的職業(yè)倫理遵從？由此系統(tǒng)探討海關(guān)員職業(yè)倫理遵從的機理，為促進海關(guān)系統(tǒng)的隊伍管理實踐提供依據(jù)和參考。經(jīng)定性分析發(fā)現(xiàn)：目前海關(guān)職業(yè)倫理建設存在以下問題：過分依賴人性而忽視有效的監(jiān)督；職業(yè)倫理要求理想化而忽視關(guān)員的價值認同和利益需要；職業(yè)倫理規(guī)范原則化而忽視了具體實用；職業(yè)倫理教育過于強調(diào)形式而忽視具體實效。海關(guān)關(guān)員職業(yè)倫理遵從水平的提升，關(guān)鍵是優(yōu)化落實四大機制：培育機制、成本機制、激勵機制和監(jiān)督機制。s administration and public services, so the quality of law enforcement in any country can be ultimately reflected in the level of regulatory pliance of civil servants. In this paper, we focus on the regulatory pliance and use it as an analysis perspective to investigate the pliant behavior of Huangpu customs officers, and by using questionnaire survey methods, depth interviews and statistical analysis, this study quasiempirically answered three essential questions about professional ethic pliance of Customs officers. (1) How about the quality of the professional ethic pliance of Customs officers? Is the professional ethic pliance of Customs officers normative or instrumental? (2) What factors mainly affect the professional ethic pliance of Customs officers? (3) How to improve the quality of the professional ethic pliance of Customs officers? Thus in order to analysis the mechanism of professional ethic pliance of Customs officers, and to provide the basis and the reference to team management of the Customs. Based on the quantitative analysis, we find that:(1) Most customs officers have a strong awareness of professional ethics and can well ply with the rules of professional ethics。 Customs officers 39。 professional ethics awareness and education, the feasibility of professional ethics, and the probability of violation of professional ethics to be found and penalties will affect their professional ethics pliant behavior to a certain extent。 professional ethics pliance levels are significantly correlated with their gender, age, length of service and rank, no significant correlation with education and jobs. (3) Based on the qualitative analysis, we find that there exists some issues under the constructions of the professional ethic pliance of Customs officers: Overreliance on human nature while ignoring effective supervision。 Principles of professional ethics while ignoring the specific practice。 implement classification promotion strategies. The key to enhance the level of professional ethics pliance is to optimize the implementation of the four mechanisms: cultivation mechanism, the cost mechanism, incentive mechanism and supervision mechanism.Keywords: Customs officers, Professional Ethics, Compliance, Promotion mechanism CLC: D648第一章 導論第一節(jié) 選題說明一、研究背景2012 年 10 月，有關(guān)“中國式過馬路”的討論引發(fā)了一場全國性的反思，其核心議題就是中國人的規(guī)則意識和規(guī)則遵從。公務員是政府管理和公共服務的具體體現(xiàn)者，任何一個國家的法治水平歸根結(jié)底體現(xiàn)在其公務員的規(guī)則遵從水平上。海關(guān)，作為公務員系統(tǒng)的一個群體，自1998年“廉政風暴”以來，走過了一條艱難的規(guī)則加強和道德救治之路。海關(guān)職業(yè)倫理建設是海關(guān)干部隊伍建設的重大課題，迫切需要從理論上審視海關(guān)職業(yè)倫理建設的經(jīng)驗教訓和成敗機制。本論文擬從“規(guī)則遵從”的角度，通過調(diào)查研究，分析海關(guān)關(guān)員遵從或違反現(xiàn)行職業(yè)倫理規(guī)范的總體情況、行為類型和影響因素，系統(tǒng)探討海關(guān)關(guān)員職業(yè)倫理遵從的促進機制。二、研究目標擬以規(guī)則遵從作為研究焦點和分析視角，調(diào)查我國海關(guān)關(guān)員對職業(yè)倫理的遵從情況，分析我國海