【正文】 Manager.通過部門總監(jiān)，部門經(jīng)理和/或總經(jīng)理的第二次面試。如果個人資料有所變更請立即向人力資源部匯報，諸如婚姻和學(xué)歷狀況等，并提供相關(guān)證明材料。Administration ＆ General行政辦公室General Management, Marketing Department and tourism Department are within Administrating ＆ General.總經(jīng)辦、市場銷售部、旅游部歸屬行政辦公室。區(qū)域人力資源部總監(jiān)負(fù)責(zé)該部門的運作和管理。部門負(fù)責(zé)人是區(qū)域財務(wù)總監(jiān)。Engineering工程部The Chief Engineer is responsible for the upkeep of the building contents and grounds.工程總監(jiān)負(fù)責(zé)酒店和其他相關(guān)區(qū)域設(shè)施的維修和保養(yǎng)。Food and Beverage:餐飲部Restaurants ＆ Service:餐廳和服務(wù)Restaurant and Bar are the responsibility of the Area F＆B Manager.餐廳和酒吧由區(qū)域餐飲部經(jīng)理負(fù)責(zé)管理。Departments ＆ Divisions:酒店部門Rooms and Related:Front Office, Concierge, Business Centre and Banyan Tree Club are headed by the Front Office Manager. Housekeeping and Laundry are the responsibilities of the Executive Housekeeper.前臺、禮賓部、商務(wù)中心和悅榕俱樂部由前廳部經(jīng)理負(fù)責(zé)。本集團(tuán)渡假酒店的理念是：身心合一、回歸自然。Banyan Tree Hotels＆Resorts悅榕渡假酒店集團(tuán)Banyan Tree Hotel ＆Resorts is a member of the Wah Chang Group. The pany,s corporate mission in to develop and manager up market luxury boutique resorts ,which are steeped in Asian traditions and are environmentally sensitive.悅榕渡假酒店集團(tuán)是畫昌集團(tuán)的產(chǎn)業(yè)之一，公司目標(biāo)是：開發(fā)和管理高級精品型渡假市場，并使之與亞洲傳統(tǒng)的文化理念和環(huán)保意識相融合。In 1998 we won the Best Spa Resort in the World presented by Conde Nast Traveller Magazine in the United Kingdom ang first runnerup rating in the Business Travel Magazine awards in Hong Kong.悅榕集團(tuán)還贏得了1997和1998年亞洲最優(yōu)秀的渡假酒店稱號的PATA大獎。This transformation of Laguna Phuket won the resort the prestigious American Express International Hotel Association Environmental Award in 1992 from thirtyfive wordwide contender.這個變化使普吉島力壓來自世界各地的35個競爭對手，贏得了美國運通\國際酒店聯(lián)合會1662年全球最受歡迎的渡假酒店提名。這種獨特的聯(lián)合理念包括：度假酒店之間陸上和海灣的免費交通、及享受普吉島上超過25家餐廳和酒吧的特別優(yōu)惠。今天，普吉島已經(jīng)成為亞洲第一個聯(lián)合度假村和泰國最負(fù)盛名的旅游勝地。HO 先生的構(gòu)想是開發(fā)這塊被曾被除數(shù)聯(lián)合國于1977年定性為“無可救藥”的廢土，并將其創(chuàng)建為亞洲第一個綜合度假勝地。當(dāng)?shù)氐耐临|(zhì)已經(jīng)完全不適合任何蔬果的種植。當(dāng)時班陶灣被嚴(yán)重侵蝕，情況相當(dāng)惡劣，甚至聯(lián)合國都在1977年正式宣布放棄了在那里的發(fā)展計劃。這個被侵蝕的地方被稱為班陶灣，也就是現(xiàn)在的變吉島。十九世紀(jì)后期，大部分的中國移民使用了錫的工業(yè)技術(shù)。我們堅信，憑借我們的專業(yè)技能和敬業(yè)精神，要達(dá)到這個目標(biāo)并不困難。Once again, wele and if there is anything I can do to meet both yours and the guests’ expectations ,please do let me know.再一次歡迎您的加入，請告訴我一切可以達(dá)到客人和您的期望的建議。悅榕集團(tuán)會給您提供支持、創(chuàng)造發(fā)展的機會，并以此為您積累專業(yè)的工作經(jīng)驗。We take great pride in all we do for our properties, our guests and most importantly, our associates. Because you are the ones who really make the difference and ensure that every guest encounters a true Banyan Tree Experience.對于我們來說，員工和客人都是引以為傲的財富，尤其是我們的員工，因為正是你們成就了我們的獨樹一幟，并且讓客人真正體會到悅榕集團(tuán)的風(fēng)格。集團(tuán)旗下現(xiàn)有8間悅榕品牌酒店，4間悅榕品牌酒店，3間悅椿絢麗色彩品牌酒店，若干SPA以及精品屋。We reserve the right to modify, change, disregard, suspend or cancel at any time ,without written or verbal notice, all or any part of the handbook’s contents as circumstances may require.我們保留在沒有提前見面或口頭通知的情況下對本手冊進(jìn)行全部或者部分更改、變更、刪除和解除的權(quán)力。本手冊的內(nèi)容變化是將公布于眾。ABOUT THE HANDBOOK關(guān)于員工手冊This handbook has been prepared as a guide to help you with the basic philosophy of our organization.本入職培訓(xùn)手冊將幫助您了解我們的理念和基本要求。From time to time, we revise this booklet to keep abreast of changes, but we cannot republish this booklet each time a change occurs therefore, some material may bee obsolete without prior notice to you .If any information contained in this booklet is in conflict with information published at a later date within the pany, the information contained in those bulletins, policies, etc, will prevail. As the contents of this booklet change they will be posted. You are solely responsible for regularly updating your own handbook. 我們一直在努力爭取給您提供最新信息，但由于一些不可估算的因素，本手冊將根據(jù)您所工作的具體地點在一些細(xì)節(jié)上做出未有事先通知的變更，手冊信息內(nèi)容以最新變更的如公告、政策等中的內(nèi)容為準(zhǔn)。請您確有其事保自己已經(jīng)得到了這些重要的變更信息。MESSAGE FROM THE GENERAL MANAGER總經(jīng)理致辭Dear Valued associate.親愛的同事：On behalf of the Management Team,“Wele to the Banyan Tree Lijiang!”我謹(jǐn)代表管理層熱忱歡迎您加入麗江國際大酒店!It gives me great pleasure to officially wele you to our big familyBanyan Tree Hotels and Resorts. Our pany consists of 8 Banyan Tree Hotels, 4 Angsana Hotels and 3 Colors of Angsana Hotels, as well as Spas and Galleries, which are integral parts of the pany. We are going to open another 5 Banyan Tree Hotels in the next 24months and bee with this a real global pany with hotels in all countries.在此，我非常榮幸的歡迎您加入我們的大家庭悅榕度假酒店集團(tuán)。在未來的2年之內(nèi)，集團(tuán)還計劃開設(shè)另外5間悅榕品牌酒店，至此我們將成為在全世界擁有產(chǎn)為的真正的國際性連鎖酒店集團(tuán)。Our focus is YOU. We are always here to support and develcp to ensure that your experience and employment with Banyan Tree Hotels and Resorts is positive.我們的中心就是您。As a member of our group you will experience international work opportunities which are not geographically limited. We are a young group dynamic and fast growing, and with your contribution we will succeed to be one of the real leading hotel groups in the world.作為集團(tuán)一員，您有機會不受區(qū)域限制到世界各地工作在您的努力之下，我們這個年輕、充滿省略并且迅速發(fā)展的集團(tuán)一定能成為世界頂尖的酒店集團(tuán)之一。Kind regards,衷心的祝福Maximilian Lennkh林柯Area General Manager區(qū)域總經(jīng)理BANYAN TREE LIJIANG MISSION STATEMENT麗江悅榕酒店集團(tuán)的宗旨We are going to be the best hotel of Yunnan province and one of the best hotels in China. With our knowledge and dedication we are going to achieve this simple goal.我們要成為云南省和全中國最好的酒店之一。PART1第一節(jié)BRIEF INTRODUCTION TO BANYAN TREE悅榕集團(tuán)簡介BRIEF INTRODUCTION TO BANYAN TREE悅榕集團(tuán)簡介History of Banyan Tree悅榕集團(tuán)的歷史For over a millennium, from medievaltraders to sixteenthEuropeanadventurers,盛世千年之后，根據(jù)十六世紀(jì)歐洲探險者的記載，錫被用在普吉（泰國）的主要工業(yè)上。他們在海邊和地面大量開采錫礦最終導(dǎo)致土壤本侵蝕破壞。最初的創(chuàng)意來源盡管第一次使用悅榕集團(tuán)的名稱是在1995年底，但早在下年前即1985年，華昌集團(tuán)董事長HO KWON PING 先生就在泰國變吉島購買了1000貢畝荒棄的錫礦基地。泰國旅游局對這個地方的調(diào)研也得出了同樣的結(jié)論，但是他們希望盡一切可能保護(hù)當(dāng)?shù)氐淖匀毁Y源。班陶灣被認(rèn)定一片充滿坑洼和荒地，不能進(jìn)行任何開發(fā)的土地。當(dāng)所有的專家都認(rèn)為這里的海灣已經(jīng)被化學(xué)物質(zhì)污染，沒有魚類可能生存；這里的土地極度貧瘠、甚至寸草不生的時候，HO KWON PING 先生以獨特的視角發(fā)現(xiàn)了這塊土地的發(fā)展?jié)摿Α＞C合高級住所和動力與休閑設(shè)施的選擇，客人可以住在度假酒店里集吃、住、行、游于一體。Laguna Phuket includes five luxury hotels namely, Laguna Club, Dusit Laguna, Sheraton Grande Laguna Beach ,the Allamanda Laguna Phuket suites hotel ,and Banyan Tree Phuket Hotel Golf Club and Spa . In addition there is, Quest Laguna Phuket Adventure and Canal Village, a shopping and entertainment plex .普吉島上有五家高級酒店，他們的名稱是：Laguna Beach Club ,Dusit Laguna ,Shetaton Grande Laguna Beach , the Allamanda Laguna Phu