【正文】 .................................................................................45. 企業(yè) IT 管理其他方面分析 .......................................................................................................................463. 從企業(yè) IT 資源管理中創(chuàng)造業(yè)務(wù)效益 ...............................................................................................................................48. 概述 .........................................................................................................................................................................49. 企業(yè) IT 資源管理所帶來業(yè)務(wù)價值的功能定義 ...................................................................................................49. 自動化對服務(wù)提高和過程改進的影響 .................................................................................................................51. 減少問題數(shù)和問題解決時間 .....................................................................................................................51. 通過預(yù)設(shè)問題解決，提高系統(tǒng)的可用性 .................................................................................................53. 從企業(yè)管理中獲得業(yè)務(wù)價值：現(xiàn)實生活經(jīng)驗 .....................................................................................................57. 桌面管理 .....................................................................................................................................................58. 軟件發(fā)布 .....................................................................................................................................................59. 輸出管理 .....................................................................................................................................................59. 事件管理 .....................................................................................................................................................60. 存儲管理 .....................................................................................................................................................60. 桌面幫助 .....................................................................................................................................................61. 使安全管理的使用更容易 .........................................................................................................................61. 工作流程管理 .............................................................................................................................................62. 實現(xiàn)企業(yè) IT 資源管理獲得業(yè)務(wù)價值的實例 ...................................................................................................63. 摘要 .............................................................................................................................................................63. 投資回報 .....................................................................................................................................................65. 提高的可用性價值 .....................................................................................................................................68. Unicenter TNG 成本節(jié)約 ...........................................................................................................................70. 特點、描述和益處 .....................................................................................................................................73. EBV 模型的邏輯與 ABC 公司計算根據(jù) ..................................................................................................864. 企業(yè) IT 資源管理項目成功實施分析 .............................................................................................................................101. 項目實施成功的因素 ...........................................................................................................................................101. 企業(yè)級管理軟件應(yīng)用成功的注意事項 ...................................................................................................101. 企業(yè)級管理軟件應(yīng)用的關(guān)鍵環(huán)節(jié) —— 項目實施過程 .......................................................................104. 企業(yè)級管理軟件實施成功的保障——專業(yè)咨詢服務(wù) ...........................................................................105. 項目管理概述 .......................................................................................................................................................107. 執(zhí)行階段 ...................................................................................................................................................107. 實現(xiàn)階段 ...................................................................................................................................................108. CA 項目管理方法 ....................................................................................................................................109. 提議的項目管理過程 ...............................................................................................................................111. 成功的衡量標(biāo)準(zhǔn) .......................................................................................................................................113. 國內(nèi)外成功例子 ...................................................................................................................................................115. Unicenter TNG 在 北 京 長 話 局 計 費 管 理 中 大 顯 身 手 ................................................115. Unicenter TNG 在廣東省郵電系統(tǒng)的應(yīng)用 .............................................................................................116. Unicenter TNG 為黑龍江郵電“九七”工程添新彩 ...............................................................................117. Inter 信息服務(wù)中的管理助手 .............................................................................................................118. 利用 Unicenter TNG 實現(xiàn) PBX 管理 ......................................................................................................119. 集成的管理為衛(wèi)星通訊提供服務(wù)保證 ...................................................................................................1215 / 164. 選擇 CA，服務(wù)通訊 .....................................