【正文】 ...........................51. 文檔管理 ................................................................................................................53. 規(guī)則管理 ................................................................................................................56. 面向業(yè)務(wù)運(yùn)營(yíng)的需求 ....................................................................................................59. 大客戶(hù)服務(wù) ............................................................................................................594 / 199. 市場(chǎng)營(yíng)銷(xiāo)管理 ........................................................................................................74. 銷(xiāo)售管理 ................................................................................................................86. 面向經(jīng)營(yíng)決策的需求 ....................................................................................................93. 綜合查詢(xún) ................................................................................................................93. 綜合統(tǒng)計(jì) ................................................................................................................95. 綜合分析 ................................................................................................................96. 面向綜合管理的需求 ..................................................................................................105. 團(tuán)隊(duì)管理 ..............................................................................................................105. 員工管理 ..............................................................................................................108. 考核管理 ..............................................................................................................110. 成本管理 ..............................................................................................................111. 日常工作管理 ......................................................................................................113. 信息交流管理 ......................................................................................................114. 流程管理 ..............................................................................................................116. 系統(tǒng)管理的需求 ..........................................................................................................117. 職責(zé)與權(quán)限管理 ..................................................................................................117. 系統(tǒng)監(jiān)控 ..............................................................................................................119. 操作日志管理 ......................................................................................................120. 系統(tǒng)日志管理 ......................................................................................................120. 數(shù)據(jù)備份 ..............................................................................................................121第 5 章. 省級(jí)功能需求 ..............................................................................................................123. 面向信息管理的需求 ..................................................................................................1235 / 199. 大客戶(hù)資料管理 ..................................................................................................123. 知識(shí)庫(kù)管理 ..........................................................................................................123. 產(chǎn)品管理 ..............................................................................................................123. 文檔管理 ..............................................................................................................123. 規(guī)則管理 ..............................................................................................................123. 面向業(yè)務(wù)運(yùn)營(yíng)的需求 ..................................................................................................124. 大客戶(hù)服務(wù) ..........................................................................................................124. 市場(chǎng)營(yíng)銷(xiāo)管理 ......................................................................................................125. 銷(xiāo)售管理 ..............................................................................................................127. 面向經(jīng)營(yíng)決策的需求 ..................................................................................................128. 綜合查詢(xún)需求 ......................................................................................................128. 綜合統(tǒng)計(jì)需求 ......................................................................................................128. 綜合分析需求 ......................................................................................................128. 面向綜合管理的需求 ..................................................................................................128. 團(tuán)隊(duì)管理 ..............................................................................................................128. 員工管理 ..............................................................................................................128. 考核管理 ..............................................................................................................128. 成本管理 ..............................................................................................................128. 工作計(jì)劃管理 ......................................................................................................129. 信息交流管理 ......................................................................................................129. 流程管理 ..............................................................................................................129. 面向綜合管理的需求 ..................................................................................................1296 / 199. 團(tuán)隊(duì)管理 ..............................................................................................................129. 員工管理 .....................................................................................