【正文】 sive performance assessment tasks perform head office, did not explore own distinctive performance appraisal system. Departure from the basic theory and method of performance management and performance appraisal of the mercial banks, at home and abroad in this area of research and practical experience, XX Branch current the refined performance appraisal based on the assessment of the current performance of the XX Branch the system has made a number of remendations for improvement and implementing measures, I hope to help XX branches bined with its own operating characteristics and the operating environment of the region in which to improve its performance appraisal management system. Key Word: Commercial bank Performance appraisal Meticulous management IV 目 錄 摘 要 ............................................................................................................................. II Abstract ........................................................................................................................III 第 1 章 緒論 ................................................................................................................... 1 研究背景 ............................................................................................................. 1 研究意義 ............................................................................................................ 1 研究目的 ............................................................................................................ 2 國(guó)內(nèi)外研究現(xiàn)狀 .................................................................................................. 2 國(guó)外研究現(xiàn)狀 ............................................................................................ 2 國(guó)內(nèi)研究現(xiàn)狀 ............................................................................................ 4 國(guó)內(nèi)外研究綜述 .................................................................................................. 7 國(guó)外商業(yè)銀行績(jī)效考核研究綜述 ................................................................ 7 國(guó)內(nèi)商業(yè)銀行績(jī)效考核研究綜述 ................................................................ 9 國(guó)內(nèi)外文獻(xiàn)綜述總結(jié) ................................................................................ 11 論文研究?jī)?nèi)容與方法 .......................................................................................... 11 研究?jī)?nèi)容 ................................................................................................. 11 研究方法 ................................................................................................. 12 技術(shù)路線圖 ............................................................................................. 13 第 2 章 相關(guān)理論及方法介紹 ........................................................................................ 13 商業(yè)銀行的績(jī)效 ................................................................................................. 13 商業(yè)銀行的績(jī)效考核 .......................................................................................... 14 商業(yè)銀行績(jī)效考核的意義 .................................................................................. 14 商業(yè)銀行績(jī)效考核常用方法 ............................................................................... 14 精細(xì)化管理方法概述 .......................................................................................... 19 精細(xì)化管理定義 ...................................................................................... 19 銀行實(shí)施精細(xì)化管理的意義 ..................................................................... 19 第 3 章 XX 分行簡(jiǎn)介及績(jī)效考核方法選擇 ................................................................. 20 XX 分行簡(jiǎn)介 ..................................................................................................... 20 XX 分 行人員配置情況 ....................................................................................... 20 V XX 分行績(jī)效考核方法選擇：關(guān)鍵績(jī)效指標(biāo)法 .................................................... 22 關(guān)鍵績(jī)效指標(biāo)定義 .................................................................................... 22 關(guān)鍵 績(jī)效指標(biāo)法的特點(diǎn) ............................................................................ 23 關(guān)鍵績(jī)效指標(biāo)法的設(shè)計(jì)方法 ..................................................................... 24 第 4 章 XX 銀行 XX 分行績(jī)效考核體系現(xiàn)狀分析 ...................................................... 24 XX 分行現(xiàn)行精細(xì)化績(jī)效考核方案 ...................................................................... 24 現(xiàn)行方案體系 .......................................................................................... 24 現(xiàn)行方案主要內(nèi)容 ................................................................................... 25 XX 分行現(xiàn)行 精細(xì)化績(jī)效考核方案存在的問(wèn)題 .................................................... 29 第 5 章 XX 分行績(jī)效精細(xì)化考核方案改進(jìn)建議 ......................................................... 31 塑造有利于績(jī)效考核的內(nèi)部文化環(huán)境 ................................................................. 31 加強(qiáng)人本文化建設(shè) .................................................................................... 31 突破傳統(tǒng)績(jī)效考核觀念的束縛 ................................................................. 31 建立動(dòng)態(tài)全面的績(jī)效考核指標(biāo)體系 ..................................................................... 31 建立起關(guān)鍵績(jī)效指標(biāo)的評(píng)定流程 ............................................................... 32 加強(qiáng)績(jī)效指標(biāo)體系的動(dòng)態(tài)靈活性建設(shè) ....................................................... 32 保證績(jī)效指標(biāo)與績(jī)效考核目標(biāo)一致 ........................................................... 33 加強(qiáng)績(jī)效考評(píng)支持體系的建設(shè) ............................................................................ 34 建立績(jī)效考核信息管理系統(tǒng) ...................................................................... 34 建立績(jī)效考核的權(quán)責(zé)界定體系 .................................................................. 34 進(jìn)一步完善績(jī)效考核實(shí)施流程 .................................................................. 36 完善考核結(jié)果的應(yīng)用 .......................................................................................... 38 第 6 章 結(jié)束語(yǔ) ....................................................