【正文】 Steve Obolewicz Dave Sanicola TL 9000 Quality Management System Requirements Handbook vi Flextronics Johnny Hancock Fujitsu Doug McCullough Hekimian Laboratories Robin Williams Liebert Corporation Larry Ables Tom Baldrick Dale Carpenter David Giannamore Lucent Technologies Ruth A. Harman Sandford Liebesman John Wronka John Walz Marconi Bret Barclay Don Denk Mary Hattrick Beverly McClain Harold Morrison Jennifer Vidos Motorola Mary Demmert Tama McBride Jim Osman NEC America David Barski Nokia Karen Rawson Doug Hall Nortel Networks Robert Oakley Richard Pierrie Paceon Jim Shields QUALCOMM Grace Weaver Qwest Don Wilford Jerry Keintz SBC Ed Franck Jim Lankford Judy Przekop Steve Stroup Rick Werth Siemens ICN Pat Muirragui Tom West Sorrento Networks Richard Lycette Sprint Tim Dinneen Sumitomo Electric Lightwave Gary Bishop Jeffrey Rose Symmetri Donna Schilling Jack Riskey Telcordia Technologies Bob Brigham Debbie Hearn John Russell Leslie Wolfe TeleCentric Jack Pompeo Tellabs Operations Matt Lindsay Telmar Network Technology Jerry Constance Gary McMullin The University of Texas at Dallas Richard Morrow Tyco Electronics Greg Blount Verizon Communications Alan Beaudry Brendan Pelan World Robert Paschke John Rosenow Acknowledgements Acknowledgements Oversight Work Group Leaders: Chair Joe Taylor Tellabs Operations ViceChair Ron Basque Complas Secretary Kim Hauswirth American Society for Quality Contributors: ADC Telemunications Randy Pezon ADTRAN Randal Whorton Alcatel Dave Aiken Ron Luttrull American Society for Quality Kim Hauswirth British Standards Institution (BSI) Ky White Complas Ron Basque The QuEST Forum benefits from the continued and dedicated service of many individuals working towards the goals of the QuEST Forum. Without these individuals and their pany’s support, the QuEST Forum would not be successful in ensuring that the quality of telemunication services to the enduser keep pace with changing technological opportunities in the twentyfirst century. A Board of Directors guides the QuEST Forum activities through a strategic plan, which is implemented by work groups. The Requirements and Oversight work groups are credited for producing this document and they would like to recognize the individuals and panies that participated in the other work groups for providing invaluable service in support of the overall QuEST Forum Mission. Business Excellence Acceleration Model (BEAM) Work Group Leaders: Chair Gene Hutchison SBC ViceChair Mary Hattrick Marconi ViceChair Don Brown Alcatel Secretary/SME Tom Withey The University of Texas at Dallas Contributors: Agilent Technologies John Murray Alcatel Don Brown Ian Mackie TL 9000 Quality Management System Requirements Handbook Corning Sandy Holston Joel Reece Excel Partnership Donna Locke Independent Association of Accredited Registrars Chris Shillito Marconi Donna Reinsch Motorola Greg Feldman Nortel Networks Jeff Harpe Perry Johnson Registrars Nicole Martin SBC Jim McDonnell Siemens ICN Ken Koffman StatAMatrix Rich Watts Tekelec Ben Crane Tellabs Operations Joe Taylor ATamp。 Operations. Personally, and for the entire QuEST Forum, I would like to thank the following QuEST Forum individuals and panies of the Requirements and Oversight work groups for their direct contributions to this update of the TL 9000 Quality Management System Requirements Handbook. Jack Pompeo QuEST Forum Project Director Requirements Work Group Leaders: Chair Brendan Pelan Verizon ViceChair(2020) Debbie Hearn Telcordia ViceChair(1999) Matt Lindsay Tellabs Operations, Inc. Secretary Tama McBride Motorola Time Keeper Jeffrey Rose Sumitomo Electric Lightwave SME(2020) Richard Morrow The University of Texas at Dallas SME(1999) Bob Brigham Telcordia Contributors: 3M Tele Systems Advanced Fibre Alcatel Thierno Diallo Communications Chandan Banerjee ADTRAN Mark Hodges Ian Mackie Charles O39。 Quality Excellence for Suppliers of Telemunications Forum (QuEST Forum) TL 9000 Quality Management System Requirements Handbook Release Copyright Copyright _ __ _ 2020 Quality Excellence for Suppliers of Telemunications Forum For further information, see the QuEST Forum web site at: TL 9000 is a registered trademark of the Quality for Excellence for Suppliers of Telemunications Forum. Sections of this document contain copyrighted material from a variety of sources。 these sources are identified in the Bibliography of this handbook. The text highlighted in the boxes throughout this document is a verbatim reproduction of ISO 9001:2020. This text is copyrighted by the International Organization for Standardization. Not for resale.