【正文】 ith the tour escort, national guide and the porter搬運(yùn)工人。 to find your group at the airport or train station? 怎樣在飛機(jī)場或火車站找到所接的旅行團(tuán)？1)Show up the sign cardboard 硬紙牌with the group code, name of the tour escort護(hù)送者 or name of the national guide on it。ni?i?tiv] 主動(dòng)的of work。3)Give more honor to the tour leader and bring their positive factors into play。 are the key points of oral language of the guide?Moderate volume, tune, speed of speech and reasonable pause. to deal with the relationship with the tour leader?1)Respect the tour leader and often consult with him if in trouble。獨(dú)白 2)Dialogue.口頭語言有哪兩種形式？其表達(dá)要領(lǐng)包含哪些方面？答：口頭語言有獨(dú)白式和對話式兩種基本形式。書面語言 4)Side language.副語言  is the basic patterns of oral language of the guide?1)Monologue [39。口頭語言 2)Body language。公務(wù)護(hù)照； 3)Common passport.普通護(hù)照。tik] passport。 are the types of China?s passport?中國護(hù)照的種類？1)Diplomatic [,dipl?39。 3)Y= economy class。glasses and sun helmet（太陽帽）.  do the letters F, C, Y, K refer to in the international air transport? 國際航空中，英文字母表示的客艙等級？1)F= first class。4)The tourist asks the question and answers by himself/herself.  are “ the four treasures of traveling”?旅游活動(dòng)中的旅游四寶是指什么？Fan。 2)The guide asks the question and the tourist answers。導(dǎo)游手段的科技化； 3)Varied guide styles.導(dǎo)游方式的多樣化。colony is the tourist?s psychological status at the end of traveling?Being busy with personal affairs.  is the trend of tour guide service?導(dǎo)游服務(wù)的趨勢？1)Highintellect guide content。 is the tourist?s psychological status in the middle of traveling?Idleness psychology。散客旅游與團(tuán)隊(duì)旅游的區(qū)別表現(xiàn)在哪些方面?答:(1)旅游方式不同:旅游團(tuán)隊(duì)行程由旅行社安排,散客的行程則是自行安排；(2)人數(shù)不同:旅游團(tuán)隊(duì)一般是10人以上,散客則是10人以下；(3)服務(wù)內(nèi)容不同:團(tuán)隊(duì)服務(wù)按計(jì)劃進(jìn)行,散客旅游的隨意性較強(qiáng)；(4)付款方式和價(jià)格不同：團(tuán)隊(duì)旅游費(fèi)用在出游前一次付清，散客旅游則是零星現(xiàn)付；（5）服務(wù)難度不同：散客旅游沒有領(lǐng)隊(duì)和全陪，服務(wù)難度更大。(4)要求多。(2)規(guī)模小。but for the group travel, the payment method is paying inclusive rates through the travel service or the related service agency。but the group travel is a travel which is organized and carried out according to the predetermined itinerary and plan。2)The free independent travel is generally posed of a tourist or several tourists, but the group travel is generally posed of more than ten tourists。 3)Or has registered in the guide service pany。 what conditions can a guide apply for the guide certificate? 具備哪些條件可申請導(dǎo)游證？1)Obtained the guide qualification certificate。 3)Promote goods。3)K, the depth and width of guiding knowledge.  are the functions of tour guide service in economy?  1)Make profit directly。 3)Variety and plication of objective demands.  does the principle refer to? 1)A, the work attitude of guide。3)China Youth Travel Service, 1980, CYTS.  are the characteristics of tour guide service?導(dǎo)游服務(wù)的特點(diǎn)？ 1)Strong independence。5 years.  were the three largest travel agencies of China established and their English abbreviations縮寫?1)China International Travel Service, 1954, CITS。 3)City traffic service.  is the period of time for a guide from elementary guide to secondary, senior and superiorguide?初級導(dǎo)游到中級、高級、特級導(dǎo)游的年限？ 2 years。 4)Mount Emei in Sichuan Province.  are the four famous Taoist mountains?1)Mount Wudang in Hubei Province； 2)Mount Qingcheng in Sichuan Province； 3)Mount Zhongnan in Shaanxi Province； 4)Mount Longhu in Jiangxi Province.  does tour guide service include? 導(dǎo)游服務(wù)的范圍是什么？ 1)Interpretation service。 2)Mount Wutai in Shanxi Province。 4)Express apologies（致歉）。2)Express friendship and farewell feelings（惜別）。4)When Children are ill, the guide suggest the parents to take the sick children to see a doctor instead of giving children medicine, the guide should not provide medicine to children. 接待兒童的“四不宜”原則指的是什么？ 答：（1）不宜給兒童買食物、買玩具；（2）不宜突出了兒童，冷落了其他游客；（3）即使是家長同意也不宜單獨(dú)把兒童帶出活動(dòng)；（4）兒童生病，應(yīng)及時(shí)建議價(jià)者請醫(yī)生診治，而不宜見一起給孩子服藥，更不能提供藥品給兒童服用。2)Don?t pay too much attention to children and make other tourists feel slighted。5)Obedience to the laws and regulations（遵紀(jì)守法）.  are the two styles of tour guide service? 兩種導(dǎo)游服務(wù)方式是什么？1)Guide by illustrations, words, audio and video（圖文聲像導(dǎo)游）。3)Loving his/her job and fulfilling his/her duty（熱愛本職工作，盡職盡責(zé)）。3)Make a final excellent impression on passengers. kind of thought and moral should a guide have? 導(dǎo)游人員應(yīng)具備哪些良好的思想品德？ 1)A deep love for the motherland。3)Fostering a popular trust, being good at coping順應(yīng) with plicated : In order to set up a good image in the tour group, the tour guide should do as follows: 1)Pay much attention to the first impression。5)Return the tourists? credentials to the tourists in time. does a tour guide establish a position of leadership and set up a good image in the tour group? 導(dǎo)游人員應(yīng)如何確立在旅游團(tuán)中的領(lǐng)導(dǎo)地位和良好形象？A: In order to establish the position of leadership in the tour group, the tour guide should do as follows:1)Treating tourists with all sincerity, offering warm service。 3)Discuss and confirm the departure time。Take the reception plan, guide certificate, identity card, guide flag, meeting logo(接站牌)and settlement vouchers（結(jié)算憑證）. should a local guide prepare before sending tourists off? 地陪在送客之前應(yīng)做好哪些準(zhǔn)備工作？1)Check and confirm the transportation tickets。3)The people who haven?t civil conduct ability and whose civil conduct are restricted有限的。2)The people who have ever got the administrative penalty [39。 2)The female guide can?t wear hand ring, earrings, miniskirt and suspenders背心, can?t be richly attired [?39。 national guide should make the mutual relations of passengers harmonious and make the tour group to have a good teamwork.. 2)Offer explanation and entertainment services. 3)Act as a good adviser for tourists to go shopping. are the requirements for the guide?s dress? 導(dǎo)游人員的著裝要求是什么？1)The male guide can?t wear the round collar shirt, pants緊身短褲 and sandals[s230。 the sightseeing, the national guide should give attention to every guest and prevent the guests from getting lost at the scenic spot or any accidents from happening