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Business Objectives What are Barriers to Strategic Objectives? New Acquisitions Needing Integration? Are New Products or Services being Launched Balanced Scorecard Cost Trends Structure Annual Goals Objectives Inventory Trends Major Delays CTQ Flow Down Business Level Metrics vs. Goals New Acquisition Business Level Metrics New Product Launch History Cycle time Vendor Performance Metrics Business Metric Examples Voice of Process Voice of Employees High Defect Rates? Obvious Waste? High Costs Consumption? Employee Turnover? Frustrations? Problems with Recently Launched Products ? No Process Defined? Constant Process Tweaking and Fire fighting? Material Balance Studies Employee Surveys Scrap Reports Employee Turnover Yields Trend Graphs Process Maps Defective Pareto Charts Process Analysis Cost Trends Pareto A