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nalysis Downtime Reports Cycle Time Data (baseline) Write offs Business Metric Examples Voice of Customer Voice of Market Comparison with Competitors Needs are not being met? Trends in Market Industry that need response? Counter petitive strategies? Where are we behind Competition? Customer Surveys Focus Groups Product Returns Benchmark Studies Trade Business Articles Feedback from Sales People Market Share Trends Competitive Studies Business Metric Examples External Sources Areas where Customer Challenges to Meeting Business Objectives What are Barriers to Strategic Objectives? New Acquisitions Needing Integration? Are New Products or Services being Launched Balanced Scorecard Annual Goals Objectives Major Delays Business Level Metrics vs. Goals New Acquisition Business Level Metrics New Product Launch History Cy