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ity ? Who is responsible for quality? ? How do we define the quality we want in our service or product? ? Process and capacity design ? What process will these products require and in what order? ? What equipment and technology is necessary for these processes? What Operations Managers do? (Top 10 Research Directions) 8 ? Location strategies ? Where should we put the facility? ? On what criteria should we bas the location decision? ? Layout design ? How should we arrange the facility? ? How large must the facility be to meet our plan? ? Human resources and job design ? How do we provide a reasonable work environment? ? How much can we expect our employees to produce? ? Supply chain management ? Should we buy or produce the ponent? ? Who are our suppliers and who can integrate into our emerce program? What Operations Managers do? (Top 10 Research Directions) 9 ? Inventory control ? How much inventory of each item should we have? ? When do we reorder? ? Intermediate, shortterm, and project scheduling ? Is subcontracting production a good idea? ? Are we better off keeping people on the payroll during slowdowns? ? Maintenance ? Who is responsible for maintenance? What Operations Managers do? (Top 10 Research Directions) 10 Exciting New Trends in OM Local or national focus Global focus, international OM Batch (large) shipments Ju