【正文】 d checked by the Event Management team. 會(huì)議可以在空的宴會(huì)室舉行，但必須由管理部門確認(rèn)并檢查所有的預(yù)定。 Last month departmental performance (Budget, cost, turnover) Current promotions and uping promotions/important events6. Basic points to be shared during this meeting:準(zhǔn)備是有效會(huì)議的關(guān)鍵。發(fā)言的客人能隨時(shí)被邀請。B office.至少提前兩天，部門的領(lǐng)導(dǎo)向餐飲部辦公室遞交會(huì)議日期，地點(diǎn)，時(shí)間，并遞交一份簡短的議程給餐飲部辦公室。2. At least two days PRIOR to the meeting the department head has to inform the Famp。Policy: It is the policy of the ** that each department has at least once a month a structured departmental meeting in which meeting minutes are made as well a plan of action with due dates etc.政策： 每一個(gè)部門每月至少組織一次部門會(huì)議去制定到期執(zhí)行的計(jì)劃，這是蘇州中新 **酒店的政策。Local Standard Operating Procedure當(dāng)?shù)貥?biāo)準(zhǔn)操作程序Subject: Monthly Department Meeting題目：每月部門會(huì)議LSOP No : FBTraining005 Effective Date : Hotel opening當(dāng)?shù)貥?biāo)準(zhǔn)操作程序：餐飲部培訓(xùn)005 有效時(shí)間: 酒店開張Date : August 2007 Issued By : Food amp。3. The “Buddy” responsibility is to show the new associate around, introduce him/her to others and to dine for at least the first week with the new associate to ensure that the new associates integrates fast and efficient into the team伙伴培訓(xùn)的責(zé)任在于帶新的同事到處看看，介紹他/她給其他人，至少在一周內(nèi)與他/她一同吃飯，確保新員工快速，有效地加入團(tuán)隊(duì)中。Procedure:程序：1. Department head assigns an appropriate Buddy for each new hired associate部門領(lǐng)導(dǎo)將為每一個(gè)新的同事安排合適的伙伴培訓(xùn)。 2007年8月 發(fā)布： 餐飲部總監(jiān)Page: 1 of 1頁數(shù)：第一頁Objective: To ensure that each new associate feels “wele” and integrates fast into the new team. 目標(biāo)： 確保每一位新同事感受到受歡迎并很快地融入到新的團(tuán)體中。Topic 題目Minimum times to be trained per month每月需培訓(xùn)的最少時(shí)間Us versus the petition我們面對的競爭How are we doing?我們做的如何？How is the petition doing?對手做的如何？Competitor promotions競爭者的進(jìn)步2 times a month to be taught每個(gè)月被教育兩次** and review**的標(biāo)準(zhǔn)操作程序和當(dāng)?shù)貥?biāo)準(zhǔn)操作程序的評論8 times a month to be taught每個(gè)月被教育八次** Balance Score card results:(GSS, OAS, Revenue, Market Share)**平衡計(jì)分卡片結(jié)果（顧客服務(wù)滿意度，收入，市場份額）4 times a month to be taught每個(gè)月被教育四次** Brand Standards Review**品牌標(biāo)準(zhǔn)評論2 times a month to be taught每個(gè)月被教育兩次(See Food and Beverage 15 minutes Daily Training Calendar format next page)（翻看日歷形式的餐飲部每日15分鐘的培訓(xùn)）126 / 126Food and Beverage 15 minutes Daily Training Calendar餐飲部每日15分鐘培訓(xùn)日歷Month: January 2003 (Sample format)月份：2003年1月（樣式）Week / Theme周次/題目Sunday星期日Monday星期一Tuesday星期二Wednesday星期三Thursday星期四Friday星期五Saturday星期六 Week 1 第一周Balance Scorecard results平衡計(jì)分卡片結(jié)果GSS results客戶服務(wù)滿意度AOS resultsMarket Share市場份額Revenue/budget收入/預(yù)算(Minimum 4 times each month)（每月至少四次）1 Balance score card平衡計(jì)分卡片結(jié)果2 標(biāo)準(zhǔn)操作程序 當(dāng)?shù)貥?biāo)準(zhǔn)操作程序3Us versus競爭對手Competition競爭3Week 2 第二周Us – versus petition!與我們競爭的對手How are we doing?我們做的如何？Competition results?競爭的結(jié)果Competition promotions?競爭的提升Our petitor set?我們競爭對手的裝置(Minimum 2 times each month)每月最少兩次56標(biāo)準(zhǔn)操作程序當(dāng)?shù)貥?biāo)準(zhǔn)操作程序 7**Brand Standards**品牌標(biāo)準(zhǔn)89Balance score card平衡計(jì)分卡片10標(biāo)準(zhǔn)操作程序 當(dāng)?shù)貥?biāo)準(zhǔn)操作程序11Week 3 第三周Review of:復(fù)習(xí)：** **標(biāo)準(zhǔn)操作程序 當(dāng)?shù)貥?biāo)準(zhǔn)操作程序(Minimum 8 times each month)每月至少8次12標(biāo)準(zhǔn)操作程序當(dāng)?shù)貥?biāo)準(zhǔn)操作程序1314Balance scoreCard平衡計(jì)分卡片15標(biāo)準(zhǔn)操作程序當(dāng)?shù)貥?biāo)準(zhǔn)操作程序161718Week 4第四周Review of:復(fù)習(xí)：** Brand Standards**的品牌標(biāo)準(zhǔn)(Minimum 2 times each month)每月至少2次19202122標(biāo)準(zhǔn)操作程序當(dāng)?shù)貥?biāo)準(zhǔn)操作程序2324Balance scoreCard平衡計(jì)分卡片25標(biāo)準(zhǔn)操作程序當(dāng)?shù)貥?biāo)準(zhǔn)操作程序Week 5 第五周2627**BrandStandards**品牌標(biāo)準(zhǔn)2829Us versus競爭對手Competition競爭30 標(biāo)準(zhǔn)操作程序 當(dāng)?shù)貥?biāo)準(zhǔn)操作程序31Local Standard Operating Procedure當(dāng)?shù)貥?biāo)準(zhǔn)操作程序 Subject: Buddy system for each new hired associate題目：與每一位新員工的伙伴關(guān)系LSOP No: FBTraining004 Effective date: Hotel opening當(dāng)?shù)貥?biāo)準(zhǔn)操作程序號碼：餐飲部培訓(xùn)004 有效日期： 酒店開張Date: August 2007 Issued by: Director of Famp。6 每日15分鐘的培訓(xùn)出席記錄表將被保存在獨(dú)立的文件夾內(nèi)并與餐飲部辦公室的日志放在一起。4 填寫好每日15分鐘的培訓(xùn)出席記錄表。2 餐飲部辦公室和人力資源辦公室需服從每月及下個(gè)月15號的每日15分鐘的培訓(xùn)安排。B office and HR office3 Please use attached layout for the monthly schedule. 4 Mention clearly for each day who will conduct the training and if possible the time 5 Fill out the attached daily 15 minutes training attendance record form.6 Daily 15 minutes attendance record form to be filed in a separate file and to be submitted to the Famp。每日15分鐘的培訓(xùn)計(jì)劃將被執(zhí)行。這份日常15分鐘的培訓(xùn)計(jì)劃將詳細(xì)地陳列所有的合作在一個(gè)看得見的地方。LOCAL STANDARD OPERATING PROCEDURE當(dāng)?shù)貥?biāo)準(zhǔn)操作程序Subject: Monthly “Daily 15 minutes training plan”題目：每月日常15分鐘的培訓(xùn)計(jì)劃LSOP No : FBTraining003 Effective Date : Prior to the hotel opening當(dāng)?shù)貥?biāo)準(zhǔn)操作程序：餐飲部培訓(xùn)003 有效日期： 在酒店開張之前Date : August 2007 Issued By : Food amp。2 The department head to remend one or two persons out of his/her respective team to bee the Departmental Trainer(s). 部門領(lǐng)導(dǎo)在各自的部門推薦一到兩個(gè)人成為部門培訓(xùn)者。Procedures: 程序：1 Due to the opening of the hotel, particular in the first six months of operations, the department head, assistant manager(s) and team leader(s) have to play an active role to support the departmental trainer 由于酒店的開張，特別是在前六個(gè)月的運(yùn)作期。Policy: It is the policy of the ** that each department has an appointed departmental trainer who is the key person for training related subjects.政策: 每一個(gè)部門指定一個(gè)關(guān)鍵的培訓(xùn)者負(fù)責(zé)培訓(xùn)有關(guān)的科目，這是**的政策。 Beverage Director日期： 2007年8月 發(fā)布： 餐飲部總監(jiān)Page : 1 of 1 頁數(shù)： 第一頁Objective: To ensure that each department has one appointed person who is the key person to monitor and schedule various on the job trainings. Please note that ultimately the department head and his management team are responsible for trainings.目標(biāo)： 確保每一個(gè)部門指定一個(gè)關(guān)鍵的人去監(jiān)控和安排各種工作培訓(xùn)。B director / Executive chef and DOHR and to be filed in the HR office. 這30天的定位核查清單如同餐飲部總監(jiān)/行政主廚/人力資源總監(jiān)安排的計(jì)算器，存 放在人力資源辦公室。2 The departmental Training Manager(s) to fully understand each point on the list 部門培訓(xùn)經(jīng)理應(yīng)熟知清單上的每一點(diǎn)3 The list to be made bilingual 清單必須是兩種語言的4 Each new associate has to si