五星級(jí)酒店前臺(tái)收銀標(biāo)準(zhǔn)工作程序-文庫(kù)吧資料
2024-07-27 21:16本頁(yè)面
【正文】 For example you can ask the guest by saying: “would you need to book a car for you?與客人確認(rèn)是否需要訂車，“請(qǐng)問(wèn)您需要訂車嗎？”Ensure all charge has been settled in puter.確保在系統(tǒng)中退房For guest reference.客人今后參考Anticipate guest request show our sincerely wele to guest.預(yù)見(jiàn)客人需要，關(guān)心客人PREPARED BY: APPROVED BY: DESIGNATION: SM SIGNATURE/DATEDESINATION: DORSIGNATURE/DATESTANDARD OPERATION PROCEDUREDEPARTMENT: Front OfficeJOB TITLE: Guest Service AssociateTASK NO: FDCA. 1 ( Page 5 of 5 )TASK: Check out guest with credit card 結(jié)帳時(shí)使用信用卡EQUIPMENT REQUIRED: Fidelio work station/Bill folio/Cash refund voucherWHAT TO DOHOW TO DOWHY13. Check if guest need to make next visit booking or not與客人確認(rèn)是否需要預(yù)訂下次的房間。如不符，通知服務(wù)經(jīng)理。請(qǐng)客人在信用卡單上簽字，核對(duì)卡單和信用卡背面簽名樣式是否一致。Ask guest to sign on the credit card slip. After guest sign on the slip, check the signature to see if it’s match with specimen or not. If not, ask guest to sign again, if it’s still can not match, refer to Service Manager.Ensure credit card is useful.Care about guest benefit and Follow the Bank policy.確保信用卡有效。If change to another credit card, collect card and check its valid date to see if it is expire and follow EDC machine procedure.The previous credit card approvalcode should be canceled by fax tothe Bank.如改為另一信用卡，首先檢查信用卡，再根據(jù)EDC系統(tǒng)使用步驟結(jié)賬。如果不夠，使用EDC系統(tǒng)要足夠授權(quán)。Check with guest if he is paying with the same credit card which has given upon check in or not. (Copy voucher attached to registration card.). By saying: “Would you like to use the same credit card or not?”確認(rèn)是否使用入住時(shí)所壓信用卡結(jié)賬To remind guest to release the box. Alert guest not to forget item in hotel after departure.提醒客人離店時(shí)不要忘記取走所有物品Put guest at first position。Get accurate guest information can guarantee precise service.得到準(zhǔn)確信息Save cost. Care about hotel expense. Show our care about guest.To eliminate any late charges after guest departure.避免客人離店后追帳。01 Check out a guest with credit card 結(jié)賬時(shí)使用信用卡02 Check out a guest with deposit refund 結(jié)賬時(shí)退還押金03 Check out a guest with transferring 結(jié)賬時(shí)轉(zhuǎn)賬 04 Check out a guest with for
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