ts16949客戶抱怨處理程序(中英文)-文庫吧資料
2024-11-10 14:16本頁面
【正文】 orrective amp。 recontact 糾正預(yù)防措施 Corrective amp。 For medical product, Kept for 10 years. 德信誠培訓(xùn)網(wǎng) 更多免費(fèi)資料下載請(qǐng)進(jìn)： 好好學(xué)習(xí)社區(qū) 客戶抱怨處理流程圖 Customer plaint disposition flow chart 客戶投訴 Customer plaint 接收 amp。若客戶要求書面答復(fù)，將《 8D CAR》 QFQC022 或已完成之客供表格傳真或 至客戶 。 For the 8D CAR replied to customers, It should be regarded as closed case when receives customer written satisfactory feedback or no any lot rejected for successive 3 lots delivery. 在“客戶投訴＂關(guān)閉后，原跟進(jìn)者需對(duì)“長期糾正預(yù)防措施＂的持續(xù)有效性進(jìn)行跟蹤，并記錄于《 8D CAR》 QFQC022 或客供表格背面。 preventive actions are available, corrective amp。 Take corresponding actions according to actual causes. If there are the defective products caused by the same cause in the warehouse 德信誠培訓(xùn)網(wǎng) 更多免費(fèi)資料下載請(qǐng)進(jìn)： 好好學(xué)習(xí)社區(qū) and workshop, QC needs to mark the NG parts status. Warehouse or workshop need to segregate NG parts. If it was caused by mold problem, the semifinished goods and finished good on this mold should be taken actions. If any plaint from customer was caused by the activities outside the anization such as forwarders, then QE shall send the 8D CARQFQC022 or customer supplied form to the department head in charge of the outside anization such as a forwarders to handle and follow it up. If there are the same defective parts, which had been delivered to customers, then QE/PM/PA need to contact the customers and assist them to handle it. For medical products, whether advisory notice need to be issued and implemented or not is determined by our customer. If products will be returned then follow the Procedure Customer rejection handling FQPCFR02. If it was caus
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