旅游酒店英語教案-文庫吧資料
2025-04-23 01:59本頁面
【正文】 problem. Ⅳ Reading ComprehensionText A: (1) Why laundry quality is important in hospitality industry according to the passage?(2) What benefits can we get in operating an inhouse laundry?Ⅴ Exercises and summary 本單元重點:洗衣服務的流程本單元難點：如何處理貴重服飾的洗滌要求教學方法：講授Unit 8 Room Service教學目的和要求：要求學生了解全服務酒店可以向顧客提供的各種服務。教學基本內(nèi)容：Ⅰ Listening Comprehension 聽力對話重點句型聽力Ⅱ Useful Expressions結賬退宿的操作流程賬單上常見的縮寫Ⅲ Situational Dialogue(1) Mrs. Smith is in Room 2210 and she is checking out. Her bill is ￥1250. She wants to settle the bill with cash. You find that the cash is not RMB or USD but HKD. As the hotel regulation, HKD is not accepting. Try to help her to check out. (2) Miss Chen has stayed in the hotel for 4 days and she is going to check out. She finds that if she reserved by Ctrip she could get 15% discount. Now she requires the discount. But you find that she made the reservation by telephone. Try to deal with this problem. Ⅳ Reading ComprehensionText A: (1) What is account?(2) What is folio?(3) Differentiate account from folio. Ⅴ Exercises and summary 本單元重點:離店退宿的流程本單元難點：前臺財務管理教學方法：講授Unit 6 Housekeeping教學目的和要求：要求學生了解客房部的常見服務及應對措施。教學基本內(nèi)容：Ⅰ Listening Comprehension 聽力對話重點句型聽力Ⅱ Useful Expressions飯店總機的功能飯店總機的基本要求Ⅲ Situational Dialogue(1) One guest need a morning call for his 9:00 international flight. He know nothing about the traffic condition. Please give some suggestion to the guest and confirm the morning call.(2) One guest is confused by the charges of the calls. Please give some explanation. Include: house phone, local call, long distance call and international call. There is a minimum charge of first three minutes for Domestic Direct Dial but not for International Direct Dial. Ⅳ Reading ComprehensionText A: 翻譯Text B: (1) Differentiate a mobile phone and a portable phone. (2) Why cell phone can be used in different countries?(3) Estimate the effect of digital camera in cell phone. Ⅴ Exercises and summary 本單元重點:接聽電話后的正確操作方式本單元難點：叫早電話教學方法：講授Unit 4 Complaint教學目的和要求：要求學生掌握應對客人投訴或抱怨的方法，以及處理措施。: Alice Liu is a secretary in Tokyo. She calls Hilton Hotel in Tianjin to reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking.Ⅳ Reading ComprehensionText A:(1) Explain the function of the front office.(2) Use examples to describe the relationship between room reservation and other department.
教學教案相關推薦
鄂ICP備17016276號-1