【正文】 on their bill status or to make online most critical elements of effective munications: consistency and clarity. Regardless of the format in which a message is municated to patients— during a conversation when scheduling a procedure, in a brochure, or online—patients are best served when the message remains the same regardless of format (consistency) and when the message is easily understood (clarity). organization’s culture is prised of shared attitudes, values, and goals that are put into practice. These intangible aspects are critical in developing a sense of mission and vision that can noted by one executive with a highperforming revenue cycle organization: “When you don’t have the right culture, you can only tinker around the edges.” Among highperforming organizations, the right culture springs not from establishing the organization’s shared values, but in gaining employee buyin to apply the values to improve performance. Such buyin is cultivated through actions that include recognizing the importance of the revenue cycle at the executive level, garnering appreciation for its importance from finance and nonfinance staff alike, using patient service as a means to connect employees with a sense of purpose, setting high expectations, celebrating successes, and encouraging innovation. HighLevel Revenue Cycle for the revenue cycle needs to exist at the executive level, and not just from finance executives. Leaders in clinical areas, for example, also must understand and appreciate the critical role that financial performance plays to support care delivery. When leadership in all areas of the organization make the revenue cycle an organizational priority, high performance is from nonFinance revenue cycle organizations achieve excellence by involving the entire organization. Finance cannot and does not go it alone. For employees from throughout the organization to support a highperformance revenue cycle, education is key. Whether such education is provided through a class, training manuals, or shadow opportunities, highperforming hospitals understand the value of ensuring that nonfinance employees, too, understand the revenue cycle and their role in supporting revenue cycle functions. Source: Laura J . Merisalo, 2020. “Strategies for Success”. The Newsletter for Health Care Registration Professionals, ,November,. 譯文 ： 成功策略 醫(yī)院想要取得高績效的 原因多種多樣 。 Shadowing for new hires, so that new employees observe highperforming employees and eventually transition to taking calls and scheduling patients and Touring care sites and settings, so that when scheduling employees speak with patients, schedulers are familiar with the locations, directions, and even equipment used at the facilities. Thus, although the metricsbased goals and monitoring processes used in this scheduling call center setting are rigorous, employee buyin exists. Among the reasons: The performance monitoring and measuring process and expectations are clear and fair, and, importantly, employees receive the needed training and support so that performance excellence can be achieved. Publicizing Financial practice in patient munications includes ensuring that patients—the insured, underinsured, and uninsured alike—are aware of financial assistance available to assist them in managing their health care costs. Such financial assistance takes several forms, such as ch