【正文】 onal customs is the customs declaration36. Customer services link all logistics activities effectively37. The bank is a third party in the payment process between the buyers and sellers38. Letter of Credit is issued by the buyer’s bank for the importer’s benefits 39. Industry petition leads to more efforts to improve customer service40. For small and mediumsized panies, logistics management is still largely decentralized41. Customer service is specially set up to provide services to handle and inquiry and respond to demands from customers42. Safety is always the top concern for warehouses to handle goods .43. Logistics information refers general logistics knowledge, materials, images, data and documentation . 44. Most large panies locate in the Central Business District of a city.45. In a bull market, market prices for most goods will continuously go up.46. The payment of most global transactions is carried out in the from of letter of credit .47. Distribution processing value is the valued added by changing the length, thickness and package of goods.48. Communication links the entire logistics process with customers.49. Demand forecasting helps managers to use their resources effectively.50. The process to operate and manage logistics control activities.51. Supply logistics is the procedure in which orders are taken from customers and purchases are delivered to the warehouse belonged of the customers.52. Distribution processing is different from a manufacturing process.53. Distribution logistics is the delivery process in which final products are delivered from sellers to buyers.包裝功能（packaging）1. Packaging performs two basic functions, marketing and delivery in logistics2. The purpose of sales package is for sales and convenient use3. In logistic and transportation process , it is very important to package the goods appropriately for protection and safety purposes4. Vacuum packaging is used to protect goods from deterioration or contamination, like food and medicine5. Palletizing refers to the process of loading goods in pallet 6. Palletizing is to load goods onto a pallet and wrap to form a handling and loading unit 7. The function of packaging is to protect goods 8. In marketing, the package also aims for promoting and advertising the attractiveness of goods to be sold逆向物流（reverse logistics）1. Recycle logistics is the part of reverse logistics 2. Reverse logistics is the process to handle returned goods, recycle useful materials and dispose waste goods 3. When the nonqualified goods are returned or from buyer to seller, we call it reverse logistics 4. Green logistics is very important to the environmental protection 5. Scrap disposal is the part of reverse logistics 6. Recycle logistics is the process to sort, treat and collect the valuable parts from used products 7. Reverse logistics makes goods flow from customers to suppliers 8. Averagely, retailers and manufacturers predict approximately 5%10% of their merchandise will be returned運(yùn)輸功能（transportation）1. Liner transport has three specific ponents: fixed ports, fixed routes and announcing shipping time in advance2. Shipping by chartering is used for transporting low value goods3. The broker pany in ocean transportation is called shipping agency4. Air freight costs 5times more than transportation by trucks and 20 times more than by rail. But it is more reliable, punctual and predictable under normal operating condition.5. Bulk container is used to load bulk cargo6. Cargo is freight carried by a ship, an aircraft, or another vehicle, upon the agreement for the delivery of goods 7. Tanker container is mainly used to transport oil and gas8. Deadhead means a vehicle, such as an aircraft and truck that transports no passengers 9. Back haul is the distance traveled from the delivery destination point back to the departure point 10. Bill of lading a document title 11. Ocean Bill of Lading is a receipt for goods loaded in the ship 12. Shipper and carrier are two parties in a shipping contract 13. Usually, the buyer in the trading contract is consignee 14. Liner sails in the fixed route between fixed ports and sends sailing information in advance 15. Brokers are agents who coordinat