培訓(xùn)資料：如何正確處理餐飲投訴(參考版)
2024-08-08 12:14本頁面
【正文】 1) What?s the problem, sir? Can I be of assistance? 2) This is quite unusual. I?ll look into the matter. 3) I?ll attend to/take care of this right away… 4) I?m terribly sorry. I can give you something else if you?d like. That?ll be on the house, of course. 5) Thank you for telling us. I?ll speak to our manager about it. Please accept our apology. 6) Please feel free to contact us if you have any requests. Facing a plaint Task pleting 1. Put the following into Chinese: 1) The steak is underdone/overdone/raw/bloody/too tough/hard/dry! 2) You’ve been ignoring us all the evening. We’ve finished our dinner 20 minutes ago. If you don’t bring the bill in the next two minutes, we’ll leave. 3) This food tastes strange/funny/awful/bad. 4) I’m very unhappy with your restaurant service. I was badly treated by a rude waiter. 5) The toast is too dark/too light/burnt/stale/soggy/damp. 2. Work in pairs and act out the dialogue with your partner on the given situations. Role play Situation 1: Mr. Stephen finds that the food is not he ordered. He ordered cheese burger. The food brought to him looks like a ham and cheese sandwich, He wants another Martini while waiting. You listen to the plaints, apologize to him and offer to change the food and ask him if he wants something else while waiting. Situation 2: One diner plains that the meat is very hard. It’s the hardest meat he has ever had. He can not eat it. He wants to know if you hav
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